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10 AT&T Wireless FAQs From Our Experts

AT&T Wireless is a multimedia company that sells devices including smartphones, wearables, tablets and more. AT&T Wireless also provides monthly usage plans for all of these devices. AT&T Wireless is one of the largest and most reliable providers of cell phone service in the United States.

How does AT&T Wireless work?

There are a lot of options and choices with AT&T Wireless. First, you can choose whether you want a contract or a prepaid plan. Next, you choose whether to buy a new device or bring your own. You can also choose to bundle services including TV, internet and even a home phone if you would like.

What are the shipping options for devices purchased through AT&T Wireless?

Most devices will ship for free from AT&T Wireless to most of the United States. You may also choose to pick up your device at a local store or authorized retailer.

Does AT&T Wireless have retail locations?

There are a number of AT&T Wireless locations across the US. Stores vary between kiosks with a limited number of devices on hand and larger stores. You can set up an appointment or just walk in.

What is the return policy for AT&T Wireless?

Items purchased from AT&T Wireless stores, over the phone or from the website can be returned or exchanged as long as they are in like new condition. All original packaging plus all of the accessories that the device came with must be returned or the item will not be accepted and no refund will be made.

Which payment methods are accepted by AT&T Wireless?

These are the payment methods that are accepted by AT&T Wireless for online customers:

AT&T Wireless Payment Methods

Are there gift options for AT&T Wireless?

You can purchase the AT&T Wireless prepaid cards which come in a variety of amounts. You can also add a device to your own account, buy and activate a prepaid device for someone else or pay their bill in secret. You must know their information to pay their bill.

Does AT&T Wireless accept trade in devices?

AT&T Wireless does do trade ins with a variety of devices. The first step is getting a quote. Then the device is inspected and a final price is offered. If you accept, the offer will be completed. If you do not accept, your device will be returned.

Does AT&T Wireless have a mobile app?

AT&T Wireless does have a mobile app which is available for free download through the Apple App Store, Google Play or the Microsoft Store.

Does AT&T Wireless have discounts?

You will find "deals" on the top banner of the AT&T Wireless homepage. Bundling services from AT&T can also provide savings. Additional AT&T Wireless deals can be found at CouponCause.

How do I contact AT&T Wireless customer service?

AT&T Wireless customer service can be reached by live chat on the website, through this form, by using the mobile app, through social media or through the following customer service phone numbers. For billing and account information the number is 1-800-331-0500, 7 am to 10 pm (EST) Monday through Friday. You can also call 611 from your AT&T Mobile phone. For questions about a new service call 1-888-333-6657, Monday through Friday, 8 am to 12 am and weekends from 8 am to 11 pm. To check your order status you can call 1-877-782-8870, 24/7.