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13 Care.com FAQs From Our Experts

Care.com is the largest online destination for care services in the world. Care.com connects potential clients with care companies and caregivers around local communities, helping families find the right caring services for their loved ones. Care.com helps all parties involved in the process make educated, informed decisions. Care.com is a trusted community where families can find the right care expert for their specific care needs, and care providers can get hired for jobs that match their abilities.

How does Care.com work?

For families, Care.com is the most effective and efficient way to find quality family care. Just post a job outlining your care needs, narrow down your list of applicants and make a confident hire. You’ll be able to review background information and previous experience before making any final decisions.


For service providers and caregivers, Care.com lets you view new job postings after you’ve signed up. To help you stand out from other candidates, you create a profile with references, reviews, photos and more. The rest is up to your efforts

Is Care.com safe to use?

Yes! You maintain your privacy by keeping the initial correspondence within the Care.com platform. This means that there’s no need to share your personal contact info until you’re ready to actually make the hire. Messages are monitored for scams, spamsand inappropriate content.

What care services does Care.com offer?

Here are the care services available at Care.com.

Does Care.com have a job directory I can refer to?

Yes! Click here to access Care.com’s job directory.

How do I upgrade my account at Care.com?

You can upgrade your account to a Premium subscription by clicking the Upgrade button located at the top of your account. On the upgrade page, you will be able to choose the length of the subscription. You will also be asked to enter your payment information and your date of birth to complete the account upgrade.

What payment methods does Care.com accept for account subscriptions?

Care.com accepts credit and debit cards with a US address. Here are the payment methods accepted at Care.com.

Care.com Accepted Payment Methods

Does Care.com offer refunds?

Subscriptions on Care.com are non-refundable, except if the account has not been in use since the most recent renewal charge and the request is made within 30 days of that charge. This is applicable for monthly, quarterly, and annual account subscriptions.

Why didn’t Care.com approve my account?

If you received a notification about your account not being approved, this is usually due to incorrect or incomplete personal information. Edit your information in your Account Settings and make sure that you input your full name, a valid email address, as well as your permanent address. There may also be instances when an account does not get approved if Care.com determines that it has not met their eligibility requirements. Click here to learn more.

Can I request a background check at Care.com?

Yes. Search for the caregiver you wish to receive a background check for and see if they have one immediately available. If they do not, you can purchase a background check request. First, follow the identity verification process. You should receive a confirmation once the background check request has been successfully submitted. Click here for a step by step process on requesting a background check.

What does Care.com’s background check cover?

Care.com offers various background checks and it is up to you to choose which option suits you best. Among the background checks offered at Care.com are: Criminal Records Check, Motor vehicle Records Check, Criminal + MVR Records Check, and Investigative Criminal Plus Check. Learn more about the details of each background check here.

Can caregivers set payment preferences at Care.com?

Yes. Setting a payment preference will let potential clients know the forms of payment accepted. Go to “Account Settings” and then “Payment Preferences” to set your accepted methods. Choosing Direct Deposit means that customers will be able to pay you via the Care.com platform. Click here for more information.

How long are background checks valid for at Care.com?

Results for background checks are valid for 6 months. You can check the specific date that your background check is valid until by logging into your account and visiting the “Background Check” section.

How do I contact Care.com customer service?

You can get in touch with Care.com customer service by email at careteam@care.com. You may also reach them by phone at 1 (877) 227-3115. Operating hours are Monday to Friday 8AM-6PM (EST).