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10 Case-Mate FAQs From Our Experts

Case-Mate is one of the most widely recognized retailers for cell phone cases, screen protectors and other items. The stylish cases are available for iPhone, Galaxy and Google Pixel (and may fit other brands as well).

What is Case-Mate?

Case-Mate is a company that sells stylish protective cases for cell phones as well as screen protectors other accessories.

What is the Case-Mate shipping policy?

This is the Case-Mate shipping policy:

Case-Mate Shipping Policy

Type Carrier Fee Estimated Arrival
Standard USPS $4.99/free for orders over $25 5-7 business days
Two Day Varies Determined during checkout 2 business days
Next Day Varies Determined during checkout 1 business day

Does Case-Mate ship internationally?

Case-Mate does ship internationally. All additional fees including taxes, duties and others are the responsibility of the customer and may not be predicted at the time of order.

What is the Case-Mate return policy?

Case-Mate allows items to be returned for 30 days from the day of shipping. US customers can exchange products while international customers cannot. Return shipping is the responsibility of the customer, regardless of location.

Which payment methods are accepted by Case-Mate?

Case-Mate accepts the following payment methods for US customers:

Case-Mate Payment Methods

Does Case-Mate have a rewards program?

Case-Mate's rewards program is called Points on Point. It is free to join and you get an automatic 50 points just for signing up. Points are awarded for purchases, interacting on social media and even for having a birthday. The program has three tiers including: The Go Getter, The Hustler and the A-Lister. Each subsequent tier provides additional benefits.

Are the Case-Mate cases covered by warranty?

All items at Case-Mate have a warranty that varies in terms of length and coverage.

Can I cancel or change my Case-Mate order?

You cannot make changes or cancel a Case-Mate order once it has been submitted.

Do I need to have an account to order from Case-Mate?

You can order from Case-Mate without an account by choosing checkout as guest at checkout.

How do I contact Case-Mate customer service?

Case-Mate customer service can be reached by email at Support@case-mate.com or by phone at 1-888-988-5358. Customer service hours are Monday through Friday, 9 am to 6 pm (EST).

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