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12 Chacos FAQs From Our Experts
Chaco started in the late 80's when a whitewater rafting guide decided to create what he called the ultimate outdoor footwear. From there, the company grew to more than just a few sandal designs. All of the Chaco shoes are customizable, can usually be repaired and are all guaranteed to last a lifetime.
Chaco also fully supports environmental causes especially those that focus on conservation and inclusion making sure that everyone is able to enjoy the great outdoors.
Does Chaco have retail stores?
Chaco does not have stand alone stores, however select styles and sizes are available in a number of retailers. Find your next pair of sandals here.
What are the shipping methods at Chaco?
This is the shipping information for Chaco for the US, including Alaska and Hawaii:
Chaco Shipping Information, US
| Type | Fee | Estimated Delivery Time | Restrictions |
|---|---|---|---|
| Standard | Free | 2-6 business days | Not available to AK and HI |
| Express | Free for orders over $120, $15.00 for orders below that | 2-3 business days | Fee to AK and HI is $25, additional fees may apply to remote parts of AK. |
| Rush | $30 | 1-3 business days | Not available to AK and HI |
Chaco Payment Methods
What is the Chaco returns policy?
Chaco will accept returns of unworn items for 45 days after purchase. All returns are free. Customized sandals and other items are not eligible for return. To start the process, use this form.
Does Chaco do repairs?
Chaco guarantees its shoes for life and only an authorized cobbler can work on them. To have your shoes repaired, simply go to the Rechaco Page for more information and to get started. You can also call My Chaco's Custom and Rechaco Repairs at 1-888-211-9211, ext.2, Monday through Friday, 9 am to 5 pm (EST).
Are there Chaco gift cards?
Chaco has both traditional and digital gift cards. You can choose to send one straight to the recipient or to your own address so that you can package it how you would like. For more information, go here.
What items can I customize at Chaco?
Chaco lets you customize quite a few items including men's and women's sandals, belts, dog collars and leashes. Collars and leashes can be further customized by adding your pet's name directly to them.
Can I cancel a Chaco order once it has been submitted?
Once an order has been received it is likely that the items have been pulled and are being packed and ready to post. Orders cannot be canceled however, items can be returned. Returns are always free at Chaco.
What is the Chaco warranty?
Chaco offers a lifetime warranty on most of its products. Restrictions apply and Chaco may deny a claim for a number of reasons. For full details and the list of exclusions, go here.
How can I reach Chaco customer service?
Chaco customer service can be reached at 1-888-21101908, Monday through Friday, 8 am to 9 pm (EST) and Saturday and Sunday, 9am to 6 pm. (EST). There is also a chat feature on the website, as well as a web form for contact.
Repairs and custom orders customer service can be reached at 1-888-211-9211 (ext.2) Monday through Friday, 9 am to 5 pm (EST). Messages can also be sent via social media.