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12 Crutchfield FAQs From Our Experts
Founded in 1974 out of absolute necessity, Crutchfield has been in the business of helping people get the audio/visual/security items they want for their homes, autos and businesses. If you can listen to it or watch it, Crutchfield can help you get it, install it and love it. In addition to the wide range of audio/visual items, Crutchfield also provides expert technical advice both before and after the sale.
Does Crutchfield have retail locations?
Crutchfield does have 2 retail locations. One is in Charlottesville and the other is in Harrisonburg, both in Virginia.
What is the Crutchfield shipping policy?
Here is information for shipping from Crutchfield to the US:
Crutchfield Shipping Information
| Type | Fee | Estimated Arrival | Additional Information and Restrictions |
|---|---|---|---|
| Standard | $7.99/free for orders over $35 | 1-2 business days | AK/HI/Puerto Rico arrives in up to 3 days |
| Next Day | Varies by order/location | Next business day | Limited availability |
What is the Crutchfield freight shipping policy?
For items that are too large or too heavy for shipping by standard carriers, freight shipping may apply. Most items are shipped and delivered within 5 business days. For questions about freight shipping including scheduling a delivery, call the shipping department at 1-888-955-6000.
Does Crutchfield ship internationally?
Crutchfield does not ship internationally from its US website. Canadian customers should visit Crutchfield.CA. Outside of Canada, customers may view the information found here including how to order/pay and more.
What is the Crutchfield return policy?
Most items can be returned for 60 days after purchase. Call customer service at 1-800-955-9091 to request a return merchandise authorization number as well as a prepaid shipping label. You may also do this by live chat on the website. Some items can be returned to the Crutchfield stores however the return authorization number will still be needed first.
Which payment methods are accepted by Crutchfield?
Crutchfield accepts the following payment methods:
Crutchfield Payment Methods
Does Crutchfield have a rewards program?
Crutchfield does have a rewards program which is free to join. There are a number of ways to earn points including just for signing up as well as on every purchase that you make. Reward points can be exchanged for cards which are then used the same as cash on purchases.
Does Crutchfield have gift cards?
Crutchfield gift cards can be bought as traditional plastic cards or as digital eCards. Amounts range from $25-250 or you can set your own custom amount if you prefer.
Does Crutchfield offer financing options?
Crutchfield does offer financing through Sony Financial Services. There are a number of special financing offers currently which can be found on the website.
Does Crutchfield accept trade in items?
Crutchfield will allow trade in allowance on a number of used items. You will receive a quote for the item based on its age and condition and if you accept, you will be given instructions on how to send the item in. Once it has been inspected and evaluated a final quote will be made. Once that quote is accepted you will be paid.
Does Crutchfield offer any type of support or advice?
You can call for advice before you even purchase at 1-844-254-3393. You can also call, chat or email customer service or request technical advice any time from one of the tech experts. They can even talk you through installation over the phone. Additional resources include articles and how to videos right on the website.
How do I contact Crutchfield customer service?
Crutchfield customer service can be reached by this form, by live chat on the website or by phone at 1-800-955-9091. Customer service hours are Monday through Thursday, 9 am to 10 pm, Friday 9 am to 8 pm and weekends from 10 am to 7 pm (EST). For sales or advice before a sale call 1-844-254-3393. For information about a freight shipment call 1-888-955-6000.