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10 CSVAPE FAQs From Our Experts

CSVAPE was opened in 2013 in Torrance, California. The store and website sell a wide range of electronic cigarettes and vape devices, as well as a variety of eliquids, accessories and more. Age verification required before purchasing from CSVAPE online.

Does CSVAPE have retail locations?

CSVAPE does have a retail shop located in Torrance, California. The full address and additional information about the store can be found here.

What is the CSVAPE domestic shipping policy?

CSVAPE ships using USPS, DHL and FedEx where appropriate. Further details about CSVAPE shipping are as follows:

CSVAPE Domestic Shipping Information

Type Carrier Fee
First Class USPS $5.00
Priority Mail Three Day USPS $9.60/ free for orders over $50
Two Day FedEx $38.92

Does CSVAPE ship internationally?

CSVAPE does ship internationally except for items that are restricted. All fees associated with the shipment are the responsibility of the customer and may include duties and additional fees.

What is the CSVAPE return policy?

CSVAPE allows items that are defective or incorrect to be returned within 14 days of their delivery. All refunds are subject to a restocking fee of 15%. Items must be new, unopened and unused. Before returning an item you must email customer service with a photo of the defect/problem as well as a written description of it. Customer service will review the information and will reply with instructions on how to proceed.

Which payment methods are accepted by CSVAPE?

CSVAPE accepts the following payment methods:

CSVAPE Payment Methods

Does CSVAPE require age verification?

Before going to the CSVAPE website you will be asked if you are of legal smoking age. To order from the site, you will have your age verified by a third party before completing the purchase.

Is an account needed to order from CSVAPE?

You are able to check out as a guest at CSVAPE however you will still need to go through the age verification process. If you do not create an account you will have to go through the process every time you order until an account is created.

Does CSVAPE have discounts or savings?

CSVAPE does have discounts including savings on shipping. Signing up for the newsletter will let you know about sales and other events. Additional savings can also be found at CouponCause.

Do the products at CSVAPE have warranties?

Most of the products at CSVAPE do have some type of limited warranty which will vary in length and coverage by manufacturer.

How do I contact CSVAPE customer service?

CSVAPE customer service can be reached by email at Info@csvape.com or by phone at 1-855-775-8273. Customer service hours are Monday through Friday, 9 am to 5:30 pm (PST).