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10 FreeTaxUSA FAQs From Our Experts
FreeTaxUSA began in 2011. It provides free federal tax return filing services including e-file, customer support and a printable return as well as tax extensions. Additional services including state taxes and enhanced support are available for a small fee. Get through tax season the easy way with FreeTaxUsa
What is FreeTaxUSA?
FreeTaxUSA is a online tax preparation assistance tool which guides people through the process of completing and submitting their federal and state tax forms. There are several options including free federal returns as well as additional products which offer more support and options.
What do I need to get started with FreeTaxUSA?
To file your taxes with FreeTaxUSA you will need to create an account. You will also need all W-2s and other tax documents from all employers, bank accounts and other sources. You may also need information about child care, student loans and more. If you need to stop along the way you can save your progress and return to it when you have collected the information that has been requested.
Which payment methods are accepted by FreeTaxUSA?
FreeTaxUSA accepts the following payment methods. Please note, paying with your credit/debit card is free while paying with your expected tax return will incur a fee of $19.99.
FreeTaxUSA Payment Methods
FreeTaxUSA Products
Is FreeTaxUSA really free?
Yes! FreeTaxUSA is free for federal returns. Additional services such as state taxes, extensions and enhanced support are available for a fee.
What is FreeTaxUSA Deluxe?
FreeTaxUSA Deluxe is an optional, add on service which gives you unlimited amended returns, assistance with potential audits and priority support through live chat.
Do you need an account at FreeTaxUSA?
Yes, you must make an account to sign in and begin working on your tax forms. This allows FreeTaxUSA to safely store your information in case you need to stop before you are ready to file. An account also helps keep track of your taxes, refunds and more from one year to the next.
What forms can be used with FreeTaxUSA?
FreeTaxUSA supports all of the federal tax forms that are available for that tax year.
Does FreeTaxUSA offer any guarantees?
FreeTaxUSA offers 2 guarantees. First, if you find that you can get a bigger refund or pay less in taxes with another software, FreeTaxUSA will refund your payment plus give you a coupon for a free amended return. Second, if you must pay penalties or interest because of a calculation error on the part of FreeTaxUSA, the company will pay them.
How do I contact FreeTaxUSA customer service?
FreeTaxUSA customer service can be reached by email at support@freetaxusa.com or by using this form. Additional support can only be accessed by account holders.