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8 Macy's FAQs From Our Experts

For over 150 years, Macy's has provided Americans with clothing, home goods, jewelry and more at a reasonable price.

Today, Macy's has stores from coast to coast and an online site that ships to anywhere in the world. Macy's features regular promotions and sales that help make their affordable selection even more affordable!

Can I return my purchase in-store?

Yes. Macy's accepts in-store returns of all online purchases! To process a return, bring the item along with the card used for payment and the invoice or order confirmation email to your local Macy's.

Does Macy's accept PayPal?

Yes. Macy's accepts PayPal both online and in-stores, making paying for your shopping cart much easier! The only place you can't use PayPal yet is on Macy's mobile app. Additionally, the Macy's Credit Card can not be added to your PayPal account.

Does Macy's accept returns?

Yes. Macy's accepts returns of both in-store and online purchases. According to the Macy's website, general merchandise returns can be made free of charge within one year of purchase. Please refer to Macy's return policy to see if your merchandise is deemed "special merchandise" and has a different return policy.

Does Macy's have a customer service phone number?

Yes. Macy's has a general customer service number here: 1-800-289-6229. You can also locate and reach out to your local Macy's store for assistance.

Does Macy's have a credit card?

Yes. Macy's has the Macy's Credit Card which allows customers to pay for purchases on a monthly bill. For specific questions regarding the terms of the Macy's Credit Card and general account information, we would direct you to the Macy's Credit Card customer service page.

Does Macy's price match?

Yes. Macy's is happy to provide price matching within 10 days of the original purchase and if the original purchase was made without any coupons. For more information on Macy's price matching, refer to the Macy's price adjustment page.

Does Macy's ship internationally?

Yes. Macy's will ships orders to anywhere in the world with the assistance of Borderfree. Additional charges and shipping fees will apply.

Where is Macy's located?

You can find the nearest Macy's location to you and its hours of operation by using this handy Macy's store locator.

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