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13 Man Crates FAQs From Our Experts

Get cool gifts for the guys in your life at Man Crates. Man Crates pack awesome gifts for men into wooden, army-style crates and make gifting for men easier than ever. Believing that gifts shouldn’t just be a formality, but should be exciting, Man Crates curates top quality gifts that will please every kind of guy. Giving a gift need not be intimidating any more as Man Crates gets rid of the ribbons, the wicker baskets, and the bows and lets you present a gift that is as cool as it is manly.

Is Man Crates a subscription service?

No. Man Crates is setup as a buy-as-you-go service. None of the gifts being offered are part of a subscription so you can expect that you will only be charged once and will be sent a gift once. Of course, you always have the option to order another gift as often as you want.

What shipping options does Man Crates offer?

Here are the shipping options offered by Man Crates.

Man Crates Shipping Options

Shipping Option Shipping Costs
FedEx Ground/Ground Home $15-$28
FedEx Two-Day Express $25-35
FedEx Standard Overnight $30-$40
GSO (For GSO service states in the West Coast) $9-$15
USPS Military Addresses Shipments $15-$30

Does Man Crates ship to Canada?

Yes. FedEx Express International Economy is available for Canada with shipping costs at $40-$100. Delivery can take 3-5 business days but this could be affected by delays in customs. FedEx Express International Priority is also another option for Canadian residents at $70-$200.

Can I make changes to my Man Crates order?

If there are things in your order that you want to change, be sure to contact customer service at 1 (866) 902-7260 as soon as possible. Orders are processed quickly but as long as requests for modifications are received in time, Man Crates may still be able to pull those changes off.

Does Man Crates offer personalization?

Yes. Items are personalized in-house. It will take an extra day for them to be ready to ship although this could take longer during peak gifting seasons.

What payment methods does Man Crates accept?

Man Crates accepts all major credit cards. They also accept payments through PayPal.

Can I select the date when my Man Crates order arrives?

You can select the date when you want the order to be delivered or you can select a later date and the warehouse guys will do their best to have it shipped on time. Typically, it takes 1-2 business days to process orders before they are ready to ship. If you are ordering a personalized item, it is best to order it at least 4 business days beforehand to ensure that it will be delivered on time. Click here for more information.

Does Man Crates offer price adjustment?

If you bought an item and found out that it is offered at a much lower price soon after, you can contact customer service at 1 (866) 902-7260 to get some assistance regarding a price adjustment.

Does Man Crates allow exchanges?

Yes. Man Crates offers the High Five Guarantee so if there is something about the gift that you are not happy with, call customer support at 1 (866) 902-7260 so they can better assist you with a simple, quick, hassle-free exchange.

Does Man Crates accept returns?

If you are not fully satisfied with the gifting experience or any part of the purchase, you can contact customer service at 1 (866) 902-7260 or email them for assistance. If you wish to return the gift back, customer service will be able to give you the instructions you need to ensure a quick, hassle-free, and painless return.

What is Man Crates’ refund policy?

If you are not happy with the gift or there is something wrong, you can give customer service a call at 1 (866) 902-7260 or email them so you will be properly assisted.

How long would it take for me to receive my refund from Man Crates?

Once refunds are processed, it could take 5-10 business days to reflect on your account. This credit should be reflected on your bank statement within 10 business days from the time the refund was issued. If it has been longer than 10 days since the refund was issued but it still hasn’t reflected on your account, call customer service at 1 (866) 902-7260 for proper assistance.

How do I contact Man Crates customer service?

You can get in touch with Man Crates customer service by email at guys@mancrates.com. You can send text them at 1 (866) 258-4265, Monday to Friday 6AM-6PM (PST) and Saturday to Sunday 9AM-6PM (PST). You can also speak with someone over the phone at 1 (866) 902-7260 from Monday to Friday 7AM-4PM (PST).