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11 Monsoon FAQs From Our Experts
Monsoon is a UK based retailer that sells women's and children's clothing for both casual and dressy occasions. The 1st Monsoon boutique opened in the early 70's with its sister brand, Accessorize, opening its first store 10 years later. There are now over 1000 stores across the world.
The Monsoon Accessorize Trust is a charity that started in 1994 to help women and children throughout Asia through a variety of programs meant to create sustainable income, help provide access to health care and education and more.
Does Monsoon have retail locations?
There are more than 1000 Monsoon stores throughout the world. To see if there is one in your country, search here.
Does Monsoon ship to the United States?
Monsoon does ship to the US with 2 delivery options, Standard and Express. All taxes, import fees and other charges are the responsibility of the customer.
Does Monsoon ship beyond the UK and the US?
Monsoon ships to a number of countries around the world.
What is the Monsoon return policy?
Monsoon allows returns for 30 days after purchase. Items must be unworn/new with tags and accessories still attached. All returns should start with this return form.
What methods of payment are accepted by Monsoon for US customers?
These are the payment methods accepted by Monsoon for US customers:
Monsoon Payment Methods
What are the Monsoon size ranges?
Monsoon uses UK sizing with ranges from S-XL or 6-22 which translates to the US sizes 2-18. All items will have a corresponding size guide to compare with. You can also refer to this chart.
Can a Monsoon order be changed or canceled once it has been submitted?
No, Monsoon wants to ship items out as quickly as possible meaning that changes or cancelations are not possible.
Why are items removed from a Monsoon order if they are being shipped out of the UK?
Monsoon will remove items from a customer's order if they are restricted for any reason. There are several categories that this could refer to including fragrances or similar items.
Do you need to have an account to order from Monsoon?
You can order from Monsoon without an account by continuing to checkout as a guest.
What are the products at Monsoon?
Here are the products you will find at Monsoon for women and children:
How do I contact someone at Monsoon customer service?
Monsoon customer service can be reached by email at Customerservice@monsoon.co.uk. All emails are answered as quickly as possible. The customer service phone number is 44 203 372 3052 and can be reached from 9 am to 9 pm, Monday through Friday or 10 am to 7 pm (CET) on the weekends.