11 Stride Rite FAQs From Our Experts

Stride Rite has a history going back to 1919 although it didn't have the familiar name at that time. It took the company until 1966 to become Stride Rite and until 1972 to open its first store. It has been a trusted name in infant, toddler and kids shoes ever since. Stride Rite sells shoes from newborn cradle shoes to big kids' sizes as well as socks and some accessories.

Does Stride Rite have retail stores?

Yes! Stride Rite has retail stores. Find one near you with this store locator.

What is the Stride Rite shipping policy?

This is the Stride Rite domestic shipping policy:

Stride Rite Domestic Shipping Information

Type Fee Estimated Arrival
Standard (Continental US) $5/free for orders over $29.99 5-7 business days
Express (Continental US) From $14 to $26 based on order amount 2-4 business days
Express to AK/HI/Puerto Rico/Guam/the US Virgin Islands/APO/FPO addresses Fees as above plus $5 per order APO/FPO no guaranteed delivery dates
Overnight From $24-$36 based on order amount 1-2 business days

Does Stride Rite ship internationally?

Stride Rite currently ships outside of the US only to military addresses and US territories.

Can you cancel or change a Stride Rite order once it has been submitted?

There are no cancelations or changes to orders once they have been received by Stride Rite.

What is the Stride Rite return policy?

Stride Rite allows returns for 45 days after purchase. Shoes should be clean with no sign of wear and in their original shoe box. Stride Rite does not allow exchanges by mail.

What methods of payment are accepted by Stride Rite?

Stride Rite accepts the following methods of payment for online customers:

Does Stride Rite have gift cards?

Stride Rite has gift cards in both the traditional, plastic style and digital, eGift cards.

Does Stride Rite have a rewards program?

Yes! Stride Rite Rewards gives new members an automatic $5 off their first purchase upon sign up. In addition to earning points for purchases (1 point for every dollar spent) points are given for liking Stride Rite on social media, sharing photos and having birthdays.

Does Stride Rite offer sizing assistance?

In addition to helping parents find the right size shoe in stores, Stride Rite has guides, videos and measuring tips on the website. A child's foot grows frequently with some kids going through shoe sizes every month or so while others may only change every two or three months. It's important to keep checking. Read tips here for measuring your child's foot correctly.

Does Stride Rite offer any type of promotions, coupon codes or discounts?

At the top of the Stride Rite home page there is a little coupon symbol with a drop down menu of the day's current promotions. In addition, you can always check CouponCause for the latest discounts, coupon codes and promotions.

How do I reach someone at Stride Rite customer service?

Stride Rite customer service can be reached by live chat on the website, by email at CustomerService@striderite.com and by phone. The phone number is 1-800-299-6575 and can be reached Monday through Friday, 8 am to 9 pm and on weekends from 9 am to 6 pm (EST).