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12 The Container Store FAQs From Our Experts
The Container Store first opened in 1978 with a single, Texas location. From there it has become the go to solution for all manners of storage needs for home, office and teachers around the world. The Teacher Organization Program gives special discounts to teachers from every grade level. The Container Store also has a gift registry and a rewards program.
Does The Container Store have retail locations?
The Container Store has nearly 100 retail locations in the US with the possibility of more stores being added in the near future.
What is The Container Store domestic shipping policy?
This is the information for shipping from The Container Store to the US. There is no shipping available to PO Boxes, APO/FPO addresses or the US territories at this time.
The Container Store US Shipping
| Type | Estimated Arrival | Fee |
|---|---|---|
| Standard | 3-7 days | $8.95 to 10% of merchandise total, based on order amount |
| Standard to Alaska and Hawaii | $30 or 35% of merchandise total, whichever is greater | 3-7 days |
| Expedited (Not available for AK/HI) | $30 or 35% whichever is greater | 2-3 days |
Does The Container Store ship internationally?
The Container Store does ship internationally using the services of BorderFree. Final costs on the website may not reflect taxes and other fees that may be added to the order at the border.
What is The Container Store policy for delivery from local stores?
Local stores will have their own delivery schedules, hours and other policies. For more information about a delivery or ordering directly from a local Container Store contact the store itself.
What is the return policy for The Container Store?
The Container Store accepts returns for up to 120 days with a valid receipt. Items must be new/unused for a refund. In some cases a return may be accepted after 120 days but for store credit only. Items without a receipt will only be accepted for store credit.
Which payment methods are accepted by The Container Store?
The Container Store accepts the following payment methods for online, US customers:
The Container Store Payment Methods
Does The Container Store have gift cards?
The Container Store has traditional and digital gift cards that range from $10 to $500.
Does The Container Store have a rewards program?
The Container Store's reward program is called POP or Perfectly Organized Perks. Signing up is free and easy and newcomers get a 15% discount for their first purchase. Additional perks include savings on shipping and special sales events throughout the year.
What is the Teacher Organization Program from The Container Store?
The Container Store started the Teacher Organization Program to help teachers get the supplies they need for their rooms/schools. Members are sent special offers through email several times a year.
Does The Container Store do price adjustments for items that go on sale shortly after purchase?
The Container Store will make one price adjustment for any item that goes on sale within 7 days of your purchase.
Are there other ways to order from The Container Store?
You can order from The Container Store by using the website, by phone or by fax. To fax an order you must include a cover sheet with your name, address, shipping and billing address if different, a valid telephone number and an email address. You should not include billing information including credit card numbers at this time. The fax number is 1-800-786-5858. Once the order is received you will receive a phone call verifying the order at which time you will be able to pay.