13 Turo FAQs From Our Experts
Rent any car you want with Turo. Turo is a car sharing marketplace that allows you to book a car wherever you want. Thanks to a vibrant community of hosts across the US, the UK, Germany, and Canada, you can choose from a wide selection of unique cars, making traveling convenient for you wherever you are. A new leading name in the travel industry and the sharing economy, Turo is a supportive community with more than 350,000 vehicles listed comprised of more than 850 models and makes. Find your perfect rental at Turo.
How does Turo work?
Turo is a car sharing marketplace where you can either book a car or rent out your vehicle. If you need a car for traveling, moving, or whatever purposes, you just sign up, find the ideal car for your needs, book it, and use it. If you have a car and want to be a host, just list it and start earning money on the side when somebody books it. Click here to learn more.
What types of vehicles does Turo accept?
Turo accepts legally registered passenger vehicles in the United States with the exception of New York, certain areas of Germany, the United Kingdom, and Canada. Vehicles that are diesel, hybrid, gas, and electric-powered that seat 8 people or less are also accepted. Click here for more details on vehicle listings and regulations.
How are Turo cars delivered?
Owners have three options for meeting a traveler. They can deliver the car to a custom location, deliver the vehicle to nearby airports, or have the traveler pick up the car at the owner’s location.
What payment methods does Turo accept?
Turo accepts all major credit cards. Click here for more information on how to pay for your trip. Here are the accepted payment methods at Turo.
Turo Accepted Payment Methods
Payment Methods Not Accepted at Turo
How much does a Turo trip cost?
When booking a Turo-protected vehicle, you will see the full cost of the trip upon checkout. Trip costs can be made up of the following elements: the trip fee, trip price, protection fee, young driver fee, security deposit, delivery fee, extras, and after-trip costs among others. You are advised to review the full amount before submitting a trip request. Click here to find out more about trip costs.
When does Turo charge my payment method?
Your payment method is authorized once your payment request has been submitted. It will be charged once the host accepts the trip request.
How does Turo price a trip?
Turo charges trips by the day. Hourly rates are not offered. Hosts may adjust their prices for individual days however, the listed monthly or weekly discount of the host will always be applied to ensure that you will be charged the lowest possible price. Learn more about trip pricing here.
Can I make changes to my Turo trip?
Yes. Just make the necessary trip change request via the Turo Trips tab and have it approved by the host in the same tab as well. Note that you cannot request extensions if you do not have enough funds, the host declines the request, your request expires, or another guest has already booked the car. Returning the car early without an approved request will also forfeit you from any refund. Read more about Turo’s trip change policy here.
I want to list a car in Turo, how should I price it?
There will be tools and options to help you set the daily listing price for your car. You may also consult the Turo Carculator to get an estimate of your earnings based on Turo’s suggested daily price. If you want to price your car hands-free, you can use the Automatic Pricing. Learn more about pricing for your vehicle here.
How do I get in touch with Turo customer service?
You can contact the Turo support team via their Contact Us page or via the Chat Now option here. For less time-sensitive concerns, you can reach them by email at turo-go@turo.com. For US customers, you can reach them by phone 24/7 at 1 (415) 965-4545. Click here to find the specific phone numbers to call depending on your location.
How much can I expect to earn as a Turo host?
How much you’ll earn will depend considerably on your vehicle’s protection plan but typically, this could range from 65% to 90% of the trip price. US hosts are paid through a direct deposit to their respective bank accounts and hosts in other countries get paid via PayPal. For more information on payment and earnings, click here.
Does Turo charge security deposits?
Security deposits are charged for trips in high-value vehicles. Some US trips require a security deposit as well. Security deposits are refunded automatically 80 hours after a guest’s trip ends. However, due to bank processing, it may take an additional 3 to 5 business days for the refund amount to reflect on your account. More information on security deposits here.
What happens if a Turo host cancels?
If a host cancels, you’ll be notified as soon as possible to allow you time to book another car or Turo will help you locate another one. Your refund will be converted to travel credit to make it easy for you to rebook right away. You also have the choice to have the amount returned to your bank account. Click here to learn more.