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12 Vera Bradley FAQs From Our Experts

Vera Bradley was founded in the early 80's by a pair of friends who felt that they could fill a void in the travel and handbag industry. The cute designs and feminine elements were quickly a hit. The company itself works on the premise that there can be beauty in everything and uses the values of empathy, kindness, ingenuity, tenacity, thoughtfulness and optimism to guide growth.


The company is involved in a number of charities including the Vera Bradley Foundation for Breast Cancer which has raised over $32 million dollars for breast cancer research. Other charities the company supports includes the New Hope Girls and Blessings in a Backpack.

What is Vera Bradley?

Vera Bradley is a mid to high end retailer and designer of luggage, handbags, wallets, apparel and gifts. It has been an established presence since the early 1980's and sells goods in stores, authorized retailers and online as well as in the store's own outlets.

Does Vera Bradley have physical stores?

Yes, there are a number of standalone Vera Bradley stores which can be found by using the store locator. Additionally, some items can be found at authorized retailers.

How do I order from the Vera Bradley website?

Ordering from the Vera Bradley website is fast, simple and secure. Simply go to verabradley.com/us/home and choose the items that you want to buy. Once you are done, proceed to checkout, enter your shipping and payment information and click submit.

What payment options do I have when shopping at Vera Bradley?

Here's how you can pay at Vera Bradley:

What are the Vera Bradley shipping options?

Here are the Vera Bradley shipping methods and options. Additional information is found here.

Vera Bradley Shipping Information (UPS)

Shipping Type Fee Estimated Delivery Time Restrictions
Economy Ground $8.00 4-9 days None
Standard Ground $10.00 3-7 days M-F delivery only
Expedited $20.00 3 days M-F delivery only

What is the Vera Bradley return policy?

All items must be returned to the original store, or shipped back if bought online from Vera Bradley.com, within 60 days. Returns must be new and in original packaging with tags attached or with the item.

How do I contact Vera Bradley stores with questions, comments and concerns?

The customer service phone number at Vera Bradley is 1-888-855-8372. Representatives can be reached M-F, 7a-11p, Saturday 8a-9p and Sunday from 9a-6p. Customer feedback and request for service forms are found here. International customers can reach support here: Internationalcare@verabradley.com.

Is there a Vera Bradley rewards program?

There is not a Vera Bradley rewards program however if you text "Text VB-82275" from your mobile phone you will be given alerts to sales, special discount codes and general information. You can also refer a friend to Vera Bradley and get a 20% discount. Follow Vera Bradley on social media for more information and special sales.

How do I become a Vera Bradley retailer?

If you would like to become an authorized Vera Bradley retailer your first step is filling out the form found here. Once accepted you will be guided through the process by customer service and marketing team members.

What are some of the products sold by Vera Bradley?

Here are some of the products that are sold by Vera Bradley:

How can I tell the authenticity of a Vera Bradley item?

All Vera Bradley items sold in Vera Bradley stores, authorized retailers and online, as well as the outlet stores, are guaranteed to be authentic pieces. Any item bought from third parties, overseas marketers and resale merchants are not guaranteed and are likely to be fakes.

What is the difference between the online items and prices versus the Vera Bradley outlet stores?

Vera Bradley's online store can offer a much wider range of styles and items than the typical store. The Vera Bradley outlet stores do have items that are lower priced but you may not be assured of finding exactly what you are looking for.