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14 Zapals FAQs From Our Experts

Zapals is a popular discount online store. With the ultimate goal of becoming an innovative online destination for anything and everything their customers need, Zapals features an extensive range of products that are not only of the highest quality but also of the lowest prices. Their shopping range is designed by highly experienced professionals to ensure compliance with international quality control, standards, demands, policies, and trends. Backed with excellent customer service, Zapals is a global shopping mall right at your fingertips, allowing you easy access to thousands of products wherever you are. Whether it is for home, for work or play, Zapals has you covered.

What is Zapals?

Zapals is a global shopping mall and international department store that you can access straight from your home. Offering thousands of products that you can access at the touch of your finger, Zapals is a global online shopping powerhouse that offers TVs, electronics, phone accessories, cameras, men and women’s fashion, toys, homewares and many more. With products that are of the highest quality and at the most competitive prices, Zapals is an innovative one-stop shop you can count on whether you need something for work, home, or play.

What payment options are accepted at Zapals?

Here are the payment methods that Zapals accept.

Zapals Accepted Payment Methods

Does Zapals charge taxes?

Some countries may impose customs duties, import taxes, and other fees. These are the responsibility of the buyer. Policies tend to vary from country to country so Zapals advises that you check with your local customs office for details. In addition, customs clearance procedures may add more to a package’s delivery time.

What currencies are accepted at Zapals?

Regardless of the country where you’re shopping from, just select the currency you wish to make a payment in. You should be able to select the currency of your preference from the drop-down list on the website. Here are the currencies that Zapals accept.

Does Zapals ship internationally?

Yes. Zapals delivers globally including Europe, North and South America, Africa, Asia, and Australia.

How much does Zapals’ charge for delivery?

Delivery costs will depend on several factors such as the dimension and weight of the package, the type of delivery you selected, as well as the destination. Delivery costs will be shown on your order prior to check out. Zapals offers free delivery for orders that weigh less than 100g.

Can I modify or cancel my Zapals order?

Zapals processes and dispatches orders fast which is why once an order has been placed, you may no longer be able to modify or cancel it. If you wish to return anything, you can always contact the Zapals customer team at customerservice@zapals.com.

What delivery options does Zapals offer?

If your order is in-stock, Zapals will likely have it dispatched within 24 hours. If it is unavailable, they will have it dispatched directly from the product’s manufacturer. Zapals also delivers globally through DHL, UPS, TN, FedEx, and EMS. Depending on where your location is, delivery can take between 7 and 25 business days.

Zapals Delivery Options

Region Shipping Type Delivery Time Peak Season Deliveries
United States, Canada Airmail 7 - 15 business days 7 - 30 business days
Australia, New Zealand, Singapore Airmail 7 - 15 business days 7 - 30 business days
Australia, New Zealand, Singapore Airmail 7 - 25 business days 7 - 30 business days
Brazil, Russia Airmail 7 - 25 business days 7 - 25 business days
Other countries Airmail 7 - 25 business days 7 - 25 business days
United States, Australia Sea Shipping 30 - 35 business days 30 - 35 business days
Worldwide EMS 7 - 15 business days 7 - 15 business days
Worldwide DHL/UPS/FedEx 3 - 7 business days 3 - 7 business days

Does Zapals accept returns?

If you’re not happy with a purchase, you have 30 days to return it, provided that the product is unwashed, unworn, and undamaged. Make sure that the tags are still attached and the item is in its original condition.


All returns need to be authorized and approved first so before sending an item back to Zapals, contact their customer service first at customerservice@zapals.com. You will be provided with return instructions as well as where you should send it.

Are Zapals’ return delivery costs free?

Delivery costs for returns will be your responsibility, unless you received a faulty item, in which case Zapals will cover the return delivery costs.

When does my Zapals order ship?

Orders that are in-stock will generally take 1-3 business days to get dispatched. If an item is out of stock, it may take 3-6 business days for it to get dispatched. Depending on where you are, delivery of your order may take between 7-20 business days, excluding customs processing time.

When do I get my Zapals refund?

It will take around 6 days for refunds to be processed after the returned item has reached Zapals. Once a refund has been processed, you will be sent a confirmation email. The refund will be made to the same payment method you used when making the transaction.

What is Zapals’ policy on faulty products?

If you received a faulty product, contact Zapals within 7 days. You’ll need to provide the order number, the name of the product, along with the product code. You’ll also need to include photos showing the defect. Once the item has been checked and found faulty, you can request a replacement or you will receive a refund along with the delivery charges. If your return includes more than the faulty items, delivery charge will not be included in the refund amount.

How do I get in touch with the Zapals’ customer service?

If you wish to reach out to Zapal’s customer service, email them at customerservice@zapals.com. You may also connect with them via Live Chat here. You may also send them mail to the following address:


QANDIES LIMITED

617, Crown House

North Circular Road

London, England

NW10 7PN