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14 Big Lots! FAQs From Our Experts

Live big while saving lots at Big Lots! A non-traditional retailer, Big Lots! aims to help customers create the appropriate ambience for any room in the home. Whether you’re looking for everyday consumables, seasonal goods, toys, or housewares, Big Lots! has something to offer. With an extensive assortment of brand name products and premium quality items, you can find something to upgrade the look and feel of your home at Big Lots! Find Big Lots! both online and in a store near you.

What products are available at Big Lots!?

Here are the products available at Big Lots!

Does Big Lots! have the same items and pricing online and in stores?

Most of the products offered online are also available in stores. There is an option at the product page that lets you enter your zip code to check if a product is available at a Big Lots! store near you. There may be instances though when products in store will differ from what’s online depending on the time of the year or where in the country you are.

In addition, pricing, availability, and even styles of products may vary online and by store. There are instances when Big Lots! may offer promotions exclusive for online purchases only. You can check if the differing prices qualify for a price match here.

What is the Price Hold Program that Big Lots! Offers?

This is a program available in Big Lots! stores where a shopper is allowed to hold the current price of a a furniture item that is out of stock or when they cannot pay the full price of the item. Big Lots! will hold the price until the item is restocked or until you can pay its price in full. Click here to check if your local store sells furniture and offers this program.

Does Big Lots! allow large quantity orders?

Yes. Note that there may be a limit to the number of items you can order. In the event that you exceed the maximum order quantity, you can always place an additional order.

Can I change the shipping method after placing my Big Lots! order?

No. You can no longer make any changes to the shipping method after submitting the order. It is best to review the shipping options that Big Lots! offers well beforehand, along with their respective delivery time, so you can choose one that best fits your needs.

What shipping options are available at Big Lots!?

It can take 1-3 business days for orders to be processed. Shipping charges are determined by the shipping option you select and the weight of your order. You should see an estimate on shipping, handling and taxes upon checkout although the final amount is determined upon order shipment. Here are the shipping options Big Lots! offers.

Big Lots! Shipping Options

Shipping Option Delivery Time
Economy 5-8 Business Days
Standard 3-7 Business Days
Expedited 1-2 Business Days

Can I change my Big Lots! delivery date after it has been scheduled?

If you wish to reschedule your delivery date, it is best to call the carrier 24 hours ahead of time to inform them and to find out if they are able to accommodate this. You should be able to find their information on the delivery scheduling appointment email you receive.

What payment methods does Big Lots! accept?

As of the moment, PayPal, Google Wallet, and Bitcoin aren’t accepted as payment methods. Here are the accepted payment methods at Big Lots!

Big Lots! Accepted Payment Methods

Does Big Lots! accept returns?

Yes. If you have purchased an item that you are not fully satisfied with, you may return it within 30 days from the date of purchase. Items should be in their original condition and packaging. A receipt is also required. Refunds for returned items will be issued to the same payment method used when making the purchase. Note that shipping, handling, and delivery fees may not be eligible for refunds. Click here to learn more about the Big Lots! return policy.

How do I return the Big Lots! items that I purchased online?

You have two options when returning your online purchase to Big Lots!- by mail or in store. To return in store, make sure to bring along the paperwork, packaging, and all other accessories the items were shipped with to any Big Lots! store. Make sure that the item is in its original condition and packaging.

To return by mail, login to your account and view the order containing the item you wish to return. From the order details page, select Return Item and find the specific products you wish to return and fill out the return slip. You will then be provided with the return documents along with the instructions on what the next steps are. The package must include the original packing slip, completed return slip, and the paperwork, parts, accessories, and packaging it came with. You may also obtain your return documents via customer care at 1 (866) 244-5687. Learn more about the Big Lots! return policy here.

How do I return a defective, damaged or incorrect item to Big Lots!?

Defective, damaged, or incorrect items should be returned and will be exchanged or refunded as per the return policy. Big Lots! will also refund the shipping charges. If returning the items by mail, the cost of the return shipping will also be covered by Big Lots! A pre-paid return shipping label will be issued to you along with the return documents.

When can I expect to receive my refund from Big Lots!?

When a credit is posted to your debit or credit card is at the discretion of your bank. Typically, this could take up to 5 business days from the time Big Lots! has processed it. You can always call customer care at 1 (866) 244-5687 or message them here for concerns regarding refunds.

Can I cancel or change my Big Lots! order?

You may change or cancel your order only very shortly after you’ve placed it by logging in to your account and canceling it from there. However, after this short window of time has passed, it can no longer be canceled. However, it can be returned once you receive it.

How can I contact Big Lots! customer service?

You can get in touch with Big Lots! customer service at 1 (866) 244-5687 Monday to Friday 8AM-10PM (EST) and Saturday to Sunday 8AM-8PM (EST). You may also chat with them or send them an email on their Contact page.