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13 BitDefender FAQs From Our Experts

BitDefender is a security technology company offering advance threat protection and cyber security solutions. Trusted by over 500 million users from all over the world, their products and security solutions are available in over 150 countries. BitDefender is a trusted name in reliable security for service providers, small businesses, enterprises, and consumers. BitDefender takes pride in offering high-quality technology and services to ensure not only the security but also the satisfaction of their users.

What payment methods does BitDefender accept?

Here are the accepted payment methods at BitDefender.

How much is a BitDefender monthly subscription?

A BitDefender monthly subscription plan costs $14.99. This includes the BitDefender BOX Security Hub and a month subscription to BitDefender Total Security for unlimited devices. After being enrolled to the monthly subscription plan for a year, the cost then drops to $9.99 every month.

Does BitDefender have an auto-renewal option?

Yes. When signed up for auto-renewal, you will be sent notifications 30 days, 15 days, and 7 days before the actual charge. This helps you prepare for the renewal. Auto-renewal can also be toggled off.

Can I disable the BitDefender auto-renewal option?

Yes. You can disable or enable the auto-renewal option any time. To do this, go to BitDefender Central and click on “My Payments” under “My Subscriptions”. Under “More Details”, select the subscription you wish to manage and then toggle auto-renewal to “Off”.

Is BitDefender available in my country?

BitDefender is currently sold in more than 100 countries across the world. Visit the BitDefender website to see if it is available in your country!

Does BitDefender offer a money-back guarantee?

Yes, BitDefender offers a 30-day money-back guarantee. If you are not happy with a new purchase or a BitDefender renewal, you can request a refund by contacting the BitDefender support team directly.

How long does it take for me to receive a BitDefender refund?

If you have initiated a return request with the support team, expect it to be addressed within 48 hours. After the refund is initiated, it could take up to 5 business days for the amount to be credited to your account.

What is BitDefender 2Checkout?

Formerly known as Avangate, 2Checkout is an authorized dealer of BitDefender products and services. A 2Checkout account is automatically created the first time you place an order. Click here to learn more about 2Checkout.

What should I do if the device limit has been reached with my BitDefender subscription?

There may be times when you must delete old devices from a BitDefender subscription to use it with a new one. You also have the option to add more seats to existing subscriptions. Click here to learn more.

When will I receive an invoice for my BitDefender purchase?

After ordering a product or service from the BitDefender website, an email invoice will be sent to the corresponding email address. For completed orders, a payment receipt will also be sent to the billing email address. Additionally, you may request an invoice anytime from BitDefender Central or from 2Checkout.

What should I do if BitDefender billed me twice?

Double billing cases are rare but can happen. This could be due to accidental double purchases. In this scenario, you have the ability to share your BitDefender account with a family member or loved one or merge the accounts for extended validity. You can also connect with customer support for help.

Can I cancel my BitDefender order?

You may submit a cancelation request for your order on the same day it was placed. However, cancelation requests will be declined if the order has already been shipped or delivered. If you placed the order with a money order or check, you may cancel it before making the payment. In the event that the payment has not been received within 30 days, the order will automatically be canceled.

How do I contact BitDefender customer care?

You can get in touch with BitDefender customer care by opening a ticket request via email. If you are in the United States, you may give them a call at 1 (954) 414-9655. You may also use the online chat option.