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13 bumble and bumble US FAQs From Our Experts

Dedicated to hairdressing and the transformational power of hair, bumble and bumble US started as a New York City salon in 1977, and was known not only for their inventive cuts but also for their strong connection to the editorial and fashion world. From their small beginnings, the company now takes pride in their full range of hair styling and treatment products and The House of Bumble, which provides business and design education to their salon network. For more than 40 years, they have been helping define the individuality of consumers and hairdressers. A cruelty-free brand, bumble and bumble US aims to be the world's best hair care company, to inspire creativity, build lasting community relationships, and create exceptional products.

What products are available at bumble and bumble US?

Here are the available products at bumble and bumble US.

What are bumble and bumble US’ accepted payment options?

Bumble and bumble US accepts credit cards that are issued by a US financial institution. However, they are unable to accept money orders, personal checks, layaway plans, CODs, credit cards with billing addresses outside of the US, as well as credit cards issued by non-US banks.


Here are the accepted payment methods at bumble and bumble US.

Accepted Payment Methods at bumble and bumble US

How long does it take for my bumble and bumble US order to be processed?

After a purchase has been given bank authorization, it is typically processed within 1-2 business days. Orders placed on a weekend are processed the following Monday. For orders with the Second Day or Overnight Service, expect same-day processing, provided that they have been received by 3 PM (EST).

Does bumble and bumble US ship internationally?

No. As of the moment, bumble and bumble US is unable to accept orders that are shipped or billed to locations outside the US.

Does bumble and bumble US charge sales tax?

Here are the states where bumble and bumble US is required by law to collect state sales taxes.

States with Sales Tax

What shipping options are available at bumble and bumble US?

Orders are shipped Monday-Friday, major holidays excluded. Standard Service orders take 1-2 business days to be processed and shipped, depending on the availability of the product. Overnight and Second Day orders get same-day processing and shipping provided that they are placed by 3 PM (EST), subject to product availability.


Standard shipping is free for orders that are worth $50 and up. Shipments that do not qualify for free shipping will be subject to shipping costs, commensurate to the order total. Second-day shipping ranges from $10- $15, depending on order total. Meanwhile, depending on order total, vernight shipping can cost around $15 -$20. More details on bumble and bumble US’ shipping policy can be found here.


Below are the shipping options available at bumble and bumble US.

bumble and bumble US Shipping and Handling Charges

Shipping Method Cost
Standard (with $50 purchase total) Free
2nd Day $10.00 -$15.00
Overnight $15.00 -$20.00

bumble and bumble US Shipping Timeframe

Shipping Method Timeframe
Standard 2-5 Business Days
2nd Day 2 Business Days
Overnight 1 Business Days

What is bumble and bumble US’ returns policy?

If you are unsatisfied with a bumble and bumble US purchase, you can return any unused portion for your account to be credited with the purchase amount. Just fill out the Return Merchandise form located at the back of the invoice and include it in the return package. If this is a gift, mark the “Gift Return” option. Affix the return label on the return package and send the return package to:


Bumble and Bumble Online

Returns Department

7603 Trade Port Drive

Louisville, KY 40258


Returns generally take 3-5 business days to get processed upon receipt. You will receive a confirmation email of the receipt and processing of your request. You may also call 1 (866) 513-0498 or email here regarding your returns concerns. More details on bumble and bumble US’ return policy can be found here.

What is the bumble and bumble US Auto-replenishment Service?

Bumble and bumble US offers a Replenishment Service option for customers that want to receive a new shipment of their preferred products at specific intervals. Just choose a product, the quantity, and the delivery schedule at checkout. You’ll be asked to provide a shipping and billing address, along with your credit card details. The Replenishment Service is then activated after the order is placed. Your credit card will only get charged when the order is shipped. You may \cancel the service any time.

How do I cancel a bumble and bumble US order?

If you wish to cancel an online order that has been successfully placed, contact bumble and bumble US at 1 (866) 513-0498.


There may be instances when orders automatically get canceled by the system. This may be due to the items being unavailable, the address provided is not a location that bumble and bumble US ships to, there are issues with payment processing, or a duplicate order was placed. An email notification will be sent to you for canceled orders, along with the reason for the cancelation. You will not be charged for any canceled item.

What is bumble and bumble US’ policy on backordered items?

For items that are temporarily out of stock or backordered that were selected when placing an order, bumble and bumble US will send a notification via email to inform you of the backordered item’s ship date. These items will be shipped as soon as they are available and you will not be charged for any item until they have been shipped. If you wish to cancel a backordered item before it is shipped, you can call 1 (866) 513-0498.

Does bumble and bumble US have a maximum purchase policy?

Yes, bumble and bumble US has a maximum purchase policy where there should be no more than six of any product. Maximum purchase for every customer is at $750. You may call 1 (866) 513-0498 or contact the bumble and bumble US customerservice if you have questions.

What are the benefits of signing up for a bumble and bumble US account?

Creating a bumble and bumble US account will give you access to new product launches, exclusive offers, special sampling programs and more. Exclusive offers are only reserved for registered members and having an account allows you to keep an eye out on the latest bumble and bumble US products. In addition, you can get the advantage of fast checkout since your billing and shipping information will already be stored in the system.

How do I contact the bumble and bumble US customer service?

You may contact the bumble and bumble US customer service via phone at 1 (866) 513-0498. You may also send them an email here. A Live Chat service can be found here, Monday-Friday from 10 AM- 7 PM (EST).