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10 Coldwater Creek FAQs From Our Experts

Founded in 1984, Coldwater Creek sells women's fashion, accessories, home décor and more at competitive prices. Women can find blouses, pants, skirts, dresses and more at Coldwater Creek, in a variety of sizes. Coldwater Creek can be shopped both online and in-person at stores around the US.

Does Coldwater Creek have retail locations?

Coldwater Creek does have retail locations in the US with plans to open even more. You can find a Coldwater Creek location near you here!

What is the Coldwater Creek domestic shipping policy?

This is the information for shipping from Coldwater Creek to its US customers:

Coldwater Creek Domestic Shipping Policy

Type Fee Estimated Arrival
Standard Between $8-18 based on order total 5-7 days
Second Day $13-23 based on order total 2 days
Overnight Between $18-28 based on order total Next business day

Does Coldwater Creek ship internationally?

Coldwater Creek does not ship internationally at this time.

What is the Coldwater Creek return policy?

Coldwater Creek will accept the return of unworn/unused items for 90 days. An optional prepaid label is available for convenience. Shipping and handling fees will not be part of the refunded amount.

Which payment methods are accepted by Coldwater Creek?

Coldwater Creek accepts the following payment methods:

Does Coldwater Creek adjust prices for recently purchased items?

If you buy something and it goes on sale within 14 days, Coldwater Creek will make the price adjustment for you at your request.

Does Coldwater Creek have extended or special sizes?

Coldwater Creek sizes include Misses 2-20 (XS to XL), Petites P2-P20 (PXS to PXL) and Plus sizes 16W to 26W (1X to 3X). All clothing has a corresponding size chart showing what is available for that item to help you with sizing decisions. You may also call customer service to ask for guidance.

What are the ways that you can order with Coldwater Creek?

Coldwater Creek allows orders by mail with the catalog, over the phone and by using the website.

Am I able to cancel or change an order once I have submitted it to Coldwater Creek?

No, you cannot change or cancel an order to Coldwater Creek.

How do I contact Coldwater Creek customer service?

Coldwater Creek customer service can be reached by email at CustomerService@coldwatercreek.com or by phone at 1-888-678-5576. Customer service hours are 8 am to 11 pm (EST), 7 days a week.