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13 Fingerhut FAQs From Our Experts

Fingerhut is an online retailer of popular consumer goods like electronics, home goods, clothing, tools and more. Over 450,000 products can be found at the Fingerhut online marketplace, including many of your favorite brands! The Fingerhut credit program is easy to apply to and provides customers a way to get the products they need with low monthly payments throughout the year, no additional fees.

What sets Fingerhut apart?

Fingerhut features over 450,000 consumer goods including many of the brand names you already know and love. They offer jewelry, electronics, furniture, shoes and many more. Fingerhut credit options and a fast application process make it exceedingly easy to purchase the products you need!

How does WebBank/Fingerhut credit work?

You can apply for a credit account with ease online. Expect an answer from Fingerhut instantly. Once approved, you can start shopping and placing orders using the credit option. Make sure that you pay monthly payments in full and on time as this helps increase your credit line, special offers, and other perks. Since Fingerhut reports your repayment history to the major credit bureaus, this can be a great way for you to build and patch up your credit score.

How much does WebBank/Fingerhut credit cost?

It costs nothing. You will not be subject to application fees, annual fees or other charges. Check out the terms and conditions to learn more.

Does Fingerhut offer layaway?

No. As of the moment, Fingerhut does not offer layaway. However, the low monthly payments with a Fingerhut credit account allows you to purchase items and pay for them over time.

What shipping options does Fingerhut offer?

Fingerhut offers Standard Shipping and 2-Day Shipping. While shipping time can vary depending on your location, most items shipped via Standard Shipping will arrive within 5-7 business days. Expedited Shipping is also offered. Products shipped under this method will leave the Fingerhut warehouse within a business day and should be received within 2 business days after. Note that an additional $14.99 per item fee is charged for 2-Day Shipping.

Does Fingerhut deliver heavier items?

Yes. For heavier, bulkier items, Fingerhut offers a curbside delivery option. This means your item will be delivered in front of your home. You can also arrange with the delivery company to have the item moved into your house. To have help moving the item, however, requires an additional charge.

Does Fingerhut ship internationally?

No. As of the moment, Fingerhut is only able to ship to the 48 contiguous United States, Alaska, Hawaii, US Territories, as well as APO/FPO address. Shipping outside of the 48 contiguous United States incurs a $24.99 surcharge per order. Click here to learn more.

What is Fingerhut’s return policy?

You may return or exchange an item within 60 days, provided that it is still in its original condition. Shipping and handling costs are non-refundable and the return postage will be your responsibility. If you have a product concern for an item beyond the 60-day return period, it must be handled in accordance to the manufacturer’s warranty. Click here to learn more about returns and return restrictions.

Fingerhut Return Postage Costs

Weight Return Fees
1-5 lbs $7.95
6-10 lbs $14.95
11-30 lbs $23.95
31-70 lbs $29.95

When can I expect to receive my return credit from Fingerhut?

The return process can take up to 10 business days. This starts from the time you return the product until Fingerhut has received and processed it. If there is an email address on file, Fingerhut will notify you once your account is credited. You can also check the status of your return through your account. Log in and go to "My Orders" and then select "Returns Center".

How much does it cost to return a Fingerhut item?

If you live in one of the 48 contiguous United States and wish to use the prepaid return label Fingerhut has provided, below are some of the charges you can expect for the return postage. Note that the fee is based on the overall weight of the package.

Can I cancel my Fingerhut order?

Orders are filled immediately after submission. If you wish to cancel an order after placing it, contact customer service immediately. In the event that they can't make the changes you desire, it is recommended that you return the product upon receiving it.

How do I contact Fingerhut customer service?

You can get in touch with Fingerhut customer service by email at customerservice@fingerhut.com or by phone at 1 (800) 208-2500, Monday to Friday, 8AM-8PM (CST). You may also send them a message here.

Can I track my Fingerhut order?

A confirmation email with the tracking number will be sent to you once your order ships. You may also check your order status by accessing your account online. Go to "My Orders" and then "Order History" to find out about the current whereabouts of your shipment.