11 GoPro FAQs From Our Experts

Go Pro launched in 2002 after an avid sports enthusiast created a makeshift on the go camera from an older model 35 mm and a wrist strap that he made himself. Several designs later, the Go Pro continues to be the go to name for action filming. In addition to cameras and accessories, Go Pro runs several programs and regular contests to help people stay inspired and get the most out of their gear.

Does Go Pro have retail locations?

Yes, in addition to being sold in many authorized retailers including Best Buy and others, Go Pro does have stores. Find a location near you by searching here.

What is the Go Pro domestic shipping policy?

This is the Go Pro domestic shipping policy which includes details for shipping to Alaska, Hawaii and the US Territories.

Go Pro Domestic Shipping Information

Type Ships to Fee
USPS Priority Mail PO Boxes in AK/HI and the US territories May vary
UPS 2day All other locations within the US Free
UPS Ground All other locations within the US Free
UPS Next Day All other locations within the US $25

Does Go Pro ship internationally?

Go Pro ships internationally to a great number of countries. Each country's shipping rates and fees will vary and may include import fees and more.

What is the Go Pro return policy?

Go Pro will allow items to be returned for 30 days after delivery. Items that have been damaged should be covered under the warranty. Damages not covered by the warranty will not be refunded. All returns should start with a call to customer service for a return merchandise authorization number. All returns must be made within 14 days of receiving this number.

What methods of payment are accepted by Go Pro?

Go Pro accepts the following types of payment from US customers:

What is Go Pro Plus?

Go Pro Plus is a subscription based service available with monthly or yearly payment plans. The program covers damages to select Go Pro models including replacement up to twice per year as well as additional benefits including unlimited cloud storage, half off of accessories and more. The program does have a free 30-day trial option available.

What is Go Pro Tradeup?

Go Pro Tradeup allows you to trade in old camera models for newer models at a discounted price.

Does Go Pro offer any type of discounts or savings?

Go Pro has offers advertised on the home page. A 20% student discount is offered through Unidays for select Go Pro models. Additional savings may be found at CouponCause.

Does Go Pro have a mobile app?

Yes, there is a mobile app for Go Pro. Get your free download at the Apple store here or from Google Play here.

Do you need to have an account to order from Go Pro?

No, you can check out on the Go Pro website as a guest. Creating an account is fast, free and easy and can make your future orders easier to do.

How do I reach someone at Go Pro customer service?

Go Pro customer service can be reached by live chat, by using this form or by phone at 1-800-272-7281, Monday through Friday from 6 am to 6 pm or weekends from 7 am to 4 pm (PST). The number for calls from Alaska and Hawaii is 650-684-8821.