10 Haynes FAQs From Our Experts

Haynes provides digital and print version of repair manuals for cars, trucks, motorcycles and ATVs. There is an extensive listing of available manuals with diagrams for everything from a simple light change to a full engine repair. View your needed manual right on your smartphone!

What is Haynes?

Haynes is one of the world's leading sellers of repair manuals for virtually anything with a motor. Repair manuals are available as print or digital. Customers have full access to the digital manuals for 1 year after purchase.

What devices can I use to read the Haynes digital repair manuals?

The Haynes digital manuals are available through your online Haynes account for 1 year and can be read on whatever device you use to access the internet including smartphones, tablets, laptops and PCs.

What is Haynes On Demand?

Haynes on Demand is a service that provides additional support for repairs via videos that break down more complex steps. These can be viewed on smartphones and PCs.

What is the Haynes return and refund policy?

Returns and refunds are done by individual order review. Haynes requests that all return/refund requests be made in writing within 7 days of receipt/order to CSTN@haynes.com. Each request should be accompanied by the order number as well as the reason for the request. Additional information may be requested before a decision is made.

What methods of payment are accepted by Haynes?

Haynes accepts the following methods of payment:

What is the Haynes domestic shipping policy?

This is information for shipping from Haynes to US customers including APO/FPO addresses. There is no 2nd day or overnight shipping to APO/FPO addresses.

Haynes Domestic Shipping Information

Type Fee Fee for additional repair manuals Fee for additional general interest books Delivery time
Standard $3.50 $.25 $1.00 7-10 days
USPS Priority $5.00 $5.00 $10.00 3-5 days
UPS SurePost $6.30 $.75 $.75 3-5 days
2nd Day UPS $15.00 $10.00 $10.00 2 days
Overnight $30.00 $15.00 $15.00 1 day

Does Haynes ship internationally?

Haynes ships internationally. Additional fees including import fees, duties and taxes are the responsibility of the customer and will vary by country.

What are Haynes events?

Haynes representatives appear at trade shows and other car related events.

Do you need an account to shop from Haynes?

If your plan is to buy digital versions of manuals then yes, you will need a Haynes account to access your purchase. If you are buying only print manuals, you can checkout as a guest.

How do I contact someone at Haynes customer service?

Haynes customer service can be reached by email at CSTN@haynes.com. The direct phone number is 1-805-498-6703. The toll free customer service phone number is 1-800-442-9637 and is available from 7:30 am to 4:30 pm (PST).