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13 HiSmile FAQs From Our Experts
HiSmile takes pride in making a real difference with the oral care products they are offering. Committed with their goal of bringing that perfect smile across the world, HiSmile provides life-improving products for their customers to help them reach their dental goals. Transforming smiles from good to great, HiSmile takes pride in the fact that they are a community spanning over 182 countries across the globe transforming people’s lives through the right oral care products, services, and solutions, one step at a time. Subscription plans can help you stay on top of your oral healthcare goals without missing a beat
Will the HiSmile products make my teeth sensitive?
Not at all! All HiSmile products have specially developed formulas to ensure that teeth sensitivity is prevented.
What is the HiSmile subscription service?
This service allows you to receive a set of specific subscription products straight to your door every month. Payment will be deducted automatically monthly and products will be sent to you once the payment has successfully gone through. The plan also allows you to adjust the products you wish to get, skip payments, or even cancel any time.
Are there age restrictions on who should use the HiSmile Whitening Kit?
The Teeth Whitening Kit is recommended for users aged 12 and up. However, if you are aged below 18, it is best to secure parental consent first before buying any HiSmile product online.
HiSmile Accepted Payment Options
Can I change the frequency of my HiSmile subscription payments and deliveries?
Yes. To change the products you are getting or the frequency in which they will be delivered to you, just email subscriptions@hismileteeth.com to have a specialist assist you.
Does HiSmile offer a money back guarantee?
Yes, HiSmile guarantees that your teeth should be 2 shades whiter after using their Teeth Whitening Kit. However, if you are not pleased with the results, you can email help@hismileteeth.com with a photo of your teeth before and after completing the kit. Photos must have valid timestamps too. Applications will take 3 days from submission to be processed. To qualify, the application must be sent within 30 days from receiving the product. More details here.
Where does HiSmile ship to?
HiSmile ships worldwide. Here are the shipping options and the timeframes that they offer. Note that it takes about 2 business days for orders to be processed and shipped. Estimated delivery times also do not include the length of time it would take for a shipment to clear at customs. Check out more shipping details here.
North & South America Shipping Options
| Country | Standard | Express |
|---|---|---|
| USA | 4-8 business days | 2-4 business days |
| Canada | 6-10 business days | 2-4 business days |
| Mexico, Brazil | 6-15 business days | n/a |
| Argentina, Belize, Bolivia, Colombia, Ecuador, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela | 6-15 business days | 2-4 business days |
Europe Shipping Options
| Country | Standard | Express |
|---|---|---|
| United Kingdom | 2-4 business days | 1-2 business days |
| Germany, France, Netherlands, Republic of Ireland, Luxembourg, Belgium | 3-5 business days | 1-2 business days |
| Denmark, Spain, Italy, Czech Republic, Slovakia | 5-7 business days | 2-4 business days |
| Australia, Portugal, Poland, Slovenia, Bulgaria, Romania, Sweden, Latvia, Croatia, Estonia, Lithuania, Finland | 6-10 business days | 4-5 business days |
| Switzerland, Norway, Iceland, Greece | 6-10 business days | n/a |
| Rest of Europe | 6-15 business days | n/a |
Asia & Pacific Shipping Options
| Country | Standard | Express |
|---|---|---|
| Australia | 4-6 business days | 1-2 business days |
| New Zealand | 4-8 business days | 2-4 business days |
| China, Hong Kong, Singapore, Malaysia, South Korea | 6-10 business days | 2-4 business days |
| Japan, Thailand, Taiwan, Indonesia, Vietnam | 6-10 business days | n/a |
| India | 10-15 business days | 2-4 business days |
Rest of World Shipping Options
| Country | Standard | Express |
|---|---|---|
| Israel, United Arab Emirates | 6-10 business days | n/a |
| Jordan, Morocco, Qatar, Saud Arabia, South Africa | 10-15 business days | 2-4 business days |
| Rest of the World | 10-30 business days | n/a |
Does HiSmile offer free shipping?
Yes. Orders over $65 are eligible for free shipping. People that sign up for the monthly subscription plan will get to enjoy free shipping too.
Can I track my HiSmile order?
Yes. If you have signed up for an account, you can check it directly there. If you do not have an account yet, just wait for the shipping confirmation email. It will contain your order tracing details. Note that it can take 24 hours for tracking to update after an order has been dispatched.
What is HiSmile’s return policy?
If you’re not happy with the products you received, you have 30 days from the time you’ve received the products to return them, provided that they are still in their original condition. Refunds issued to you will not include the shipping costs. Products that have been opened, used, and no longer in their original condition will not be eligible for refund. Check out HiSmile’s return policy here.
To initiate the return process, just print out the returns form, enclose it in the package, and mark it appropriately. A tracking delivery service should be used to ensure that the item will safely reach HiSmile. Once shipped back, email the tracking information to returns@hismileteeth.com. Have the parcel returned to:
PO Box 6444
26 Crombie Avenue
GCMC Bundall, 4217
Australia
Can I cancel my HiSmile subscription anytime?
Yes. To cancel your HiSmile subscription, just email help@hismileteeth.com for proper assistance.
How can I reach HiSmile customer service?
You can send a message to HiSmile customer service via their Contact Us page or email them at help@hismileteeth.com. You may also click on the Live Chat option on the same page to chat with a representative.