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13 House of Fraser FAQs From Our Experts
House of Fraser is a British group of department stores, operating over 50 locations across the UK and Ireland. They are a go-to destination for premium and luxury clothing, shoes and accessories for men, women and kids. House of Fraser features products from many of the top brands in the fashion world. Today, you can enjoy the stylish House of Fraser collection from anywhere in the world at their online website!
House of Fraser Products
Does House of Fraser allow pre-orders?
Yes. Some of the items on the House of Fraser website may be available for pre-order. This allows you to order items prior to their official launch. Pre-ordered items will be processed once the inventory is available. While the date reflected on the website is just a guide, House of Fraser works hard to meet or beat the expected delivery date. You will only be charged for the items on your order once they are processed.
What payment methods does House of Fraser accept?
Here are the accepted payment methods at House of Fraser.
House of Fraser Accepted Payment Methods
Does House of Fraser have a size guide to help me shop?
Yes. Every product will have a size chart in the product description. You can also click here to view House of Fraser’s comprehensive size guide.
Does House of Fraser ship internationally?
Yes. Click here to see a complete list of the countries where House of Fraser currently ships to along with the corresponding shipping costs.
Can I track my House of Fraser order?
Yes. If you are a registered customer, you can track the progress of your shipment through the unique tracking number in your order history. This number will also be emailed to you once your order has shipped. Note that international couriers will deliver orders Monday to Friday only.
Can I make changes to my House of Fraser order?
Unfortunately, once the order has been submitted, it is no longer possible to modify or change it.
Why was an item from my House of Fraser order canceled?
Unfortunately, there may be instances when some parts of an order will be missing due to lack of stock. If this happens, an email will be sent to you once your order has processed. A refund will be issued for items that are removed from your order.
What is House of Fraser’s return policy?
Items may be returned within 28 days of receipt. Full refunds are issued to the payment method used when the purchase was made. Postage for returned items will be your responsibility. Have the return addressed to:
Customer Returns
Unit D
Brook Park East
Shirebrook
NG20, 8RY
Does House of Fraser accept exchanges?
Yes. If you prefer to exchange an item instead of getting a refund, you can. However, if the item is out of stock at the time of the request, House of Fraser will issue you a refund instead.
When can I expect my refund from House of Fraser?
A refund will be issued to the same mode of payment you used when you made the order. Refunds are generally credited to your account within 14 days from the time House of Fraser receives the return. Some banks may take longer to credit refunds.
Can I cancel my House of Fraser order?
Orders cannot be canceled once you have received the confirmation email. However, you can return your order within 28 days. You will be entitled to a full refund and if applicable, the delivery charges will be included too.
How do I get in touch with House of Fraser customer service?
You can get in touch with House of Fraser customer support via their Contact Us page.