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12 House FAQs From Our Experts

House is an Australian retailer that specializes in everything for kitchens, from bakeware to serving ware. The stores also have home décor and pet related items. House offers a number of in house services including gift wrapping and more.

Does House have retail locations?

Yes! House has a number of locations throughout Australia. Find a store near you here.

What methods of payment are accepted by House?

House accepts the following methods of payment:

Does House offer a pick up in store option?

Yes! You can order most items from House and then pick them up at the nearest retail location.

What is the House shipping policy?

House uses Australian Post for deliveries with arrival expected to be between 2 and 7 days after processing. Some remote locations may take longer for delivery.

Does House ship to the US?

House does not ship outside of Australia at this time.

Can I cancel or change an order once it has been submitted to House?

House can accept changes or cancelations as long as the order has not been started in the warehouse. Call customer service at 1 300 136 936 for assistance as quickly as possible.

What is the House return policy?

House accepts returns for 30 days. Items should be clean/unused and in the original packaging. To start a return and get a return merchandise authorization number call or email customer service and full instructions will be given to you.

Does House have gift cards?

House does have gift cards. They are available for purchase in stores or online and can be used for purchases for yourself or anyone that you choose.

What is the House VIP Club?

The VIP Club is House's reward program. It is free to join and you start earning rewards from your first purchase. Get a cashback reward of $20 with every $500 that you spend. The program also gives you access to special events, recipes and other benefits.

What are the House products?

These are the products you will find at House:

Does House offer financing?

House allows customers to select either AfterPay or OpenPay at checkout. Both are similar in that you make payments on your purchase but the items are shipped to you right away. OpenPay uses a small down payment at checkout and then small payments over time while AfterPay splits your total purchase amount into 4 payments.

How do I contact someone at House customer service?

House customer service can be reached by email here as well as by clicking the "help" icon on the bottom of the website. You can also reach them by phone at 1 300 136 936, Monday through Friday from 9 am to 5 pm (AEDST).