Ongoing Offer
VerifiedClick "Show Coupon Code" To Activate This Deal. Exclusions May Apply
Ongoing Offer
VerifiedClick "Show Coupon Code" To Activate This Deal. Exclusions May Apply
10 Jenson USA FAQs From Our Experts
Founded in 1994, Jenson USA is global, online retailer of bicycles, accessories, parts and apparel for children and adults across a wide range of biking styles including mountain biking, commuter bikes and more. If you have a biking need, you can likely fill it at Jenson USA. Shop for your bike from the comfort of home!
What is Jenson USA?
Jenson USA is an online retailer of bikes including custom built bikes. Bikes are available for riders of many ages across a range of biking styles, from mountain biking to day to day, commuter bikes, electric bikes and more. The site also sells accessories and parts as well as apparel.
What is the Jenson USA domestic shipping policy?
This is information about the Jenson USA domestic shipping policy including shipping to Puerto Rico and APO/FPO addresses:
Jenson USA Shipping Information
| Type | Estimated Arrival | Fee |
|---|---|---|
| UPS Ground | 2-7 business days | Determined at time of order |
| UPS Express/Next Day | 1 business day | Determined at time of order/signature required at time of delivery |
| UPS Express/2 Day | 2 business days | Determined at time of delivery/Signature required at time of delivery |
| Shipping to APO/FPO addresses and Puerto Rico | 1-3 weeks via ground shipping | Determined at time of order |
Does Jenson USA ship internationally?
Jenson USA does ship internationally. Fees and delivery time will vary by the country of destination and may not reflect duties and other fees that will be assessed upon arrival. These fees are the responsibility of the customer.
What is the Jenson USA return policy?
Jenson USA will accept returns of items that are new/unused for 1 year after purchase. All items must be in the original box or packaging and should have all tags attached or included. Parts that have been installed cannot be returned. Custom ordered parts or custom built bikes cannot be returned. Returns can be initiated through the customer's account. A fee of $8.99 for the shipping label will be deducted from the refunded amount. Purchases that were made using financing must be returned in 90 days. Any item that needs to be returned because it is defective is covered by the warranty policy. For additional information about warranty coverage, email Warranty@jensonusa.com. Some items may be assessed a return or restocking fee.
Which payment methods are accepted by Jenson USA?
Jenson USA accepts the following payment methods for US customers:
Jenson USA Payment Methods
Does Jenson USA have gift cards?
Jenson USA has both plastic cards and digital cards in amounts that you choose. Gift cards are only valid in the United States.
What is the Jenson USA "On Time Guarantee"?
Jenson USA guarantees that a delivery will arrive on the date promised during the ordering process or the customer will receive a $10 Jenson USA gift certificate.
Does Jenson USA price match and/or do price adjustments?
Jenson USA not only guarantees the lowest price on bikes, bike parts and accessories but will match a competitor's verified price if it is lower. In addition, if you buy an item that goes on sale within 30 days of your purchase, Jenson USA will refund the difference.
Does Jenson USA offer financing?
Jenson USA does offer financing through Affirm. Choose the Affirm option at checkout to be redirected to their site for the application process and to find out what your payments could be.
How do I contact Jenson USA customer support?
Jenson USA customer service can be reached by phone at 1-888-880-3811 from 8 am to 5 pm (PST), 7 days a week. International customers can call 1-951-344-1010. This is also the local phone number. For questions about warranties or to start a warranty claim, email Warranty@jensonusa.com.