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10 Laneige FAQs From Our Experts
Laneige is a South Korean beauty company specializing in skin care products like moisturizers, face masks and more. Laneige believes that deep hydration is the foundation of optimal skin health and radiant beauty from the inside out. Laniege products can be found in many popular retail stores.
What is Laneige?
Laneige is a South Korean beauty company that was launched in 1994. Their products became so popular that they were finally brought to the US and Canada in 2014. Laneige sells skin care products like face masks and moisturizers.
Does Laneige ship to the United States?
Laneige ships to the US through the US website. Shipping is a flat rate of $5 for orders over $35 with free shipping for orders over $50. There is no shipping to PO Boxes and free shipping is not available to Alaska and Hawaii.
Where else does Laneige ship?
Laneige does ship to a number of locations which can be found at the bottom of the website. Each customer should use their country's website for orders.
What is the Laneige return policy?
Laneige allows returns for up to 60 days. Items should be in their original packaging if that is possible. To get a return started, email customer service and request the proper form. Returns can take up to 2 weeks to process once they have been received. An email will be sent to you to let you know the package has been received and what to do next.
Laneige Payment Methods
Does Laneige have any discounts or special savings?
Laneige offers discounts on shipping including a reduced price for standard shipping on orders over $35 and free shipping on orders over $50. New customers who sign up for the newsletter will receive 10% off of their first order. Savings can be found under the tab "Special Offers" on the website. Additional savings can also be found at CouponCause.
Is an account necessary to order from Laneige?
Laneige gives you the option to create an account or to checkout as a guest when you order.
Are Laneige products available anywhere else?
There are Laneige products that are sold by third party retailers including Sephora and others. If you purchase these items at stores or through other websites you must return them to those locations based on those retailers' own return policies.
Can a Laneige order be changed once it has been submitted?
The processing of most Laneige orders is so quick that changes are not possible.
How do I contact Laneige customer service?
Laneige customer service can be reached using this form or by email at Support@laneige.zendesk.com. You may also reach out on social media.