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12 LensCrafters FAQs From Our Experts

LensCrafters is one of the best known retail outlets for prescription eyeglasses, sunglasses and contact lenses. With over 1000 locations, the stores typically have an independent optometrist in the same building or located next door for convenience. Internationally known, the main headquarters for LensCrafters is currently in Mason, Ohio.

LensCrafters has been part of One Sight for nearly 30 years. That program helps get vision exams, prescription glasses and other eye care related services to people in need in over 40 different countries. So far, 9 million people have been helped in some way by the One Sight program.

Are there LensCrafters retail locations?

There are over 1000 LensCrafters locations. Find out if there is one near you here.

Do I have to make an appointment at LensCrafters?

To pick out and buy eyeglasses, update your frames or to just try on frames to order later at LensCrafters you do not need an appointment. If you are going to get an eye exam by the independent optometrist, you may need an appointment.

What are LensCrafters' hours?

Each LensCrafters location is independent so they set their own hours of operation. The optometrist is also independent and may have different hours than that LensCrafters store.

What payment methods are accepted at LensCrafters?

These are the payment methods accepted at LensCrafters:

Does LensCrafters have any type of discounts?

There are several discounts for customers at LensCrafters. Start by looking here for the current offers for all customers. Additional discounts may be available for people who are members of AAA and AARP. Student discounts through UniDays are also available.

What is the LensCrafters credit card?

The LensCrafters credit card is a line of credit that allows you to buy the prescription frames, contact lenses or sunglasses that you want without having to break your budget to do it. For full details and the online application click here.

What is the LensCrafters shipping information?

This is the LensCrafters shipping information for orders to the US:

LensCrafters Domestic Shipping Information

Type Fee Expected Delivery (after verification and processing)
Ground Free 5-7 days
2nd Day Air $7.99 2 days
Next Day Air $9.99 1 day

Does LensCrafters ship internationally?

LensCrafters does not ship internationally at this time.

What is the LensCrafters return policy?

LensCrafters will allow returns for the first 30 days for any reason. Return shipping is free if you call customer service and request a prepaid shipping label. The customer service phone number is 1-877-753-6727. If the purchase was made in a store, the return should be made to that store. LensCrafters also offers an extended warranty on glasses and frames.

What does the warranty from LensCrafters cover?

If you purchase the optional, 1 year warranty from LensCrafters at the time of your original purchase, all damage and repairs will be covered. This will include normal wear and tear, breakage and total loss of your glasses.

Does LensCrafter only sell glasses?

LensCrafters sells regular eyeglasses, sports frames, sunglasses and contact lenses.

How do I reach someone at LensCrafters customer service?

LensCrafters customer service can be reached by live chat on the website, by email using this form or by mail at:

LensCrafters Inc.

4000 Luxottica Place

Mason, Ohio 45040

Customer service can also be reached by phone at 1-877-753-6727, Monday through Friday, 8 am to 9 pm or Saturday from 9 am to 7 pm (EST).