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10 lyft FAQs From Our Experts

Lyft is a ride sharing platform launched in 2012. Lyft rides can be found in most major cities around the US with more locations continually being added. Rides can be requested via the website or through the mobile app. Lyft also has several programs that are meant to help the underserved within each community including helping people get to their jobs, helping seniors and the disabled get groceries and more.

How does Lyft work?

Lyft allows users to request car service pickups from a computer or mobile phone. Details about the ride are given to the customer before arrival and will include the driver's name as well as the make, model and color of the car and an estimated time and price.

Where can I use Lyft?

Lyft rides can be requested in most major cities as well as in some of the outlying towns in those areas. To get an idea of Lyft coverage, look here.

Does Lyft have gift cards?

The Lyft gift card (Give the Gift of Lyft) is great for a wide range of people and can be purchased on the website.

Does Lyft have a mobile app?

The Lyft mobile app can be used to request a ride, leave a review for a recent ride or to pay. Some payment methods are only available through the mobile app. The download is free and available for iOS and Android. A separate mobile app is available for drivers.

Which payment methods are accepted by Lyft?

Lyft accepts the following payment methods:

What is the Lyft refund policy?

Complaints about the ride may be directed to the driver while complaints about the driver may be directed to customer service. Ride credits may be provided in certain circumstances.

Does Lyft offer any discounts?

Lyft has a wide variety of discounts and coupons which can be obtained by subscribing to the newsletter, found on the mobile app and more. Additional discount codes can be found at CouponCause.

What is Lyft Fare Estimate?

Lyft gives an estimated cost for each requested ride. This estimate may not reflect the final cost because of a number of factors including traffic, an unscheduled stop or a need to reroute.

What are Lyft Events?

Lyft Events are a great way to help coordinate travel to and from a special event. Whether it is getting relatives from the airport to a wedding venue or getting party goers home safely, this service can take the stress out the equation. You create your event and set your personalized budget for it. Lyft will then give you a unique code which is given to your guests for use when they schedule rides.

How do I contact Lyft customer service?

Most information and policies can be found on the mobile app however if you have a problem that needs to be resolved or a question you can't find the answer to you can make a request online.