Free set up and Free logo and orders $100+ FREE shipping on all Custom Logo Products

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FREE set up and Free logo and orders $100+ FREE shipping on all Custom Logo Products

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Custom office supplies from the take personalized marketing to another level through practical means

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Promote and reinforce your brand identity with personalized drinkware from

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Browse Pen Factorys collection of customizable keychains for your business

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Shop personalized pencils for your organization

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Custom promotional pens from are a wonderful way to enhance any advertising campaign, conference, or...

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Custom promotional pens from are a wonderful way to enhance any advertising campaign, conference, or...

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Pen Factor | Personalized Promotional Pens and Pencils

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Pen Factor | Personalized Promotional Pens and Pencils

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10 Pen Factory FAQs From Our Experts

Pen Factory is a US based company with a nearly 20 year history. Many of their products, including most of their promotional pens, are printed and assembled in the US. Orders can often be shipped as quickly as 24 hours after being placed. Items range from pens and pencils to apparel, custom printed drinkware, apparel and more.

What customization options does Pen Factory offer on their products?

There are many ways to customize an item at Pen Factory including choosing the color, the style of printing and even using your own artwork. All items can be approved before they go for final printing using the virtual proof.

What is the Pen Factory US shipping policy?

Shipping from Pen Factory is typically through UPS. All shipping charges are based on the final order's amount, weight and destination and will be determined at the time of checkout. Free ground shipping is offered on orders totaling over $100 in the continental US only. Several items including drinkware, bags and apparel are excluded from the free shipping offer.

Does Pen Factory ship internationally?

Pen Factory does ship internationally, but to Canada only. Shipping fees determined on the website may not include customs fees that can be applied upon entry into Canada.

What is the Pen Factory return policy?

Pen Factory will accept returns on defective or incorrect items for up to 1 year from delivery. Items can be replaced or refunded as determined at the time of the return.

Which payment methods are accepted by Pen Factory?

Pen Factory accepts the following payment methods:

Does Pen Factory offer financing?

Customers can finance their Pen Factory purchases through PayPal credit by selecting that option at checkout. You can also apply for PayPal credit by going through the purchasing process at Pen Factory.

Is a Pen Factory account needed to order?

You have the option to create a Pen Factory account at the time of your checkout but it is not necessary.

Can Pen Factory handle bulk orders?

Pen Factory can handle bulk orders for large businesses, major events and more. Use this form to request a quote.

What are the Pen Factory products?

Here are some of the products that you will find at Pen Factory:

How do I reach Pen Factory customer service?

Pen Factory customer service can be reached by email at Service@penfactory.com or by using this form. You may also call customer service at 1-800-851-2533, Monday through Friday, 8:30 am to 10 pm and weekends from 9:30 am to 7 pm (EST).