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13 PupBox FAQs From Our Experts

PupBox is revolutionizing how people are raising their puppies. Offering a monthly subscription aimed at making it easier for pet owners to look after and care for their pets, PupBox delivers all the treats, toys, and training information every new puppy parent needs. PupBox is a personalized service which takes into account the age and physical characteristics of the puppy to ensure that only appropriate and puppy-safe products are delivered at all times. Each PupBox contains educational materials to make it easier for puppy owners to know how to better care for and train their pets as they go through the various developmental changes of puppyhood. Subscribe to PupBox and experience the convenience of getting all your pet care needs delivered straight to your home on a monthly basis.

How does PupBox work?

PupBox hopes to be with you every step of the way in your journey as a puppy parent. Their mission is to make it easier for you to navigate through puppyhood by sending you a box filled with treats, toys, training information, and other essential accessories for your growing puppy each month. Every PupBox is personalized and customized to make sure that their content will be appropriate for your pup and his growing needs. As your pup grows, the content of your box grows too and is adapted to meet your pup's changing needs.

What products does PupBox sell?

Here are the products sold at PupBox.

What does a PupBox contain?

Every monthly PupBox will contain training materials to help walk you through the various changes your puppy will go through and what you can do to keep up. Tasty treats will be included in the box too, a sure-fire way of keeping your pup focused and motivated on new lessons and games. The box will also contain a variety of toys including plush, teething, rope, tough, and interactive toys. Toys are rotated based on the development of your puppy. Expect meaty bones, jerkies, and bullies too- chews that will certainly keep your pup occupied, happy and out of trouble. To complete the box content, you will also get accessories which could include cleaning essentials and grooming goodies.

What payment methods does PupBox accept?

Here are the payment methods accepted at PupBox.

How do I sign up for a PupBox?

Signing up is easy. All you need to do is create a profile for your pup by clicking "Join" on the PupBox website and filling out the necessary details. Choose a plan length from 1, 3, 6, or 12 months. Plans automatically renew every subscription term so you will not miss out on a PupBox delivery. Lastly, wait for the box to be delivered straight to your door, it’s as simple as that!

What are the different plans that PupBox offers?

PupBox offers 1, 3, 6, and 12 month plans. Shipping is free for all subscriptions. All plans are also paid monthly and will renew automatically. Here are the different plans that PupBox offers.

PupBox Subscription Plans

Plan Costs Savings
1 Month $39/month 0%
3 Months $34/month 12%
6 Months $32/month 18%
12 Months $29/month 25%

Can I still sign up for a PupBox even when I have an adult dog?

Yes. Adult dogs will still receive 4-7 premium products that are specifically selected by the PupBox team. The content of the box will not be age specific but every aspect will be customized. You can also expect more advanced training information and other helpful tips that will further strengthen your bond with your pooch.

Can I cancel a PupBox subscription?

Yes. All you have to do is log in to your account and cancel the subscription from there. Do note that if you cancel your subscription before the end of the term of the subscription plan you chose, you will still receive the rest of the boxes that are included in your chosen plan. The plan, however, will not be automatically renewed at the end of the term. Email info@pupbox.com if you need help or have questions about canceling your subscription.

Where does PupBox ship?

Currently, PupBox ships to the US and Canada.

What is PupBox’s refund policy?

PupBox does not offer partial or full refunds for their subscription service. Returns are not accepted. If you have issues with your subscription or the products that have been sent to you, you can email info@pupbox.com about your concern so they can provide the best solution for you.

Does PupBox offer free shipping?

PupBox offers free shipping on all orders over $50. Free shipping is also offered for subscriptions that are delivered within the US. A $5 shipping fee is charged for subscription boxes being shipped to Canada.


If you are purchasing products from the PupBox shop and as long as all of the items can fit in a single box, they will be shipped to you for an extra $1 charge. Purchases that are too large will require you to pay the associated fees with the purchase. If you are a not a PupBox member but want to order from the shop, you will be subject to regular shipping charges.

Are PupBox products safe?

PupBox reviews all products to ensure their safety. They even have a team of puppy product testers that try out each product to ensure their quality. All PupBox treats are sourced from the USA. The chews are from the USA, South America, Canada, New Zealand and Australia. Toys included in the PupBox are generally sourced from all over the world

How can I contact the PupBox customer service?

You can reach the PupBox customer service via email at info@pupbox.com. You may also reach them via snail mail at the following address:


State St.

Unit 102

San Diego, CA