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13 shopDisney FAQs From Our Experts
Disney Store is one of the most popular destinations for kids to find products with their favorite Disney characters. Disney Store offers a wide assortment of products including clothes and toys. You’ll find all of the most popular characters at Disney Store including characters from PIXAR, Disney, Marvel, and Star Wars. You can shop the vast collection of the Disney Store online or in-person at a physical location near you!
What payment options are available at the Disney Store?
Here are the payment methods available at the Disney Store.
Disney Store Accepted Payment Methods
Does Disney Store have sizing information for my reference?
Yes. Click here to view complete sizing information. You can also click on the link located right below each product to access the size charts for that specific item.
What shipping options are available at Disney Store?
Most orders shipped via Standard Shipping will be delivered within 4-5 business days. For those who want to get their orders faster, Next Day and 2-Day Express Delivery are available. Delivery to rural or remote areas will generally take longer and Express Delivery may not be offered. Orders that have more than 250 units will not qualify for Express Shipping. Click here to learn more about shipping and delivery. Below are the shipping options available at Disney Store.
Disney Store Shipping Options
| Order value | Standard | Next Day Express | 2-Day Express |
|---|---|---|---|
| Up to $25.00 | $5.95 | $21.50 | $16.50 |
| $25.01 - $50.00 | $6.95 | $26.50 | $21.50 |
| $50.01 - $75.00 | $7.95 | $28.50 | $23.50 |
| $75.01 - $100.00 | $11.95 | $31.50 | $26.50 |
| $100.01 - $250.00 | $17.95 | $36.50 | $31.50 |
| $250.01 - $500.00 | $40.95 | $66.50 | $61.50 |
| $500.01 - $750.00 | $80.95 | $121.50 | $101.50 |
| $750.01 - $1000.00 | $100.95 | $151.50 | $131.50 |
| $1000.01 - $1,500.00 | $150.95 | $201.50 | $181.50 |
| $1,500.01 - $2,000.00 | $200.95 | $251.50 | $231.50 |
| $2,000.01 - $2,500.00 | $250.95 | $321.50 | $301.50 |
| $2,500.01 + | $330.95 | $401.50 | $371.50 |
How long does it take for my personalized Disney Store order to be delivered?
Most personalized express items will ship within 1-2 business days. Personalized items shipped via Standard Delivery will usually arrive in 6-7 business days. Expect these windows to be extended during peak periods.
Does Disney Store ship internationally?
Yes. However, there are certain countries that Disney Store is unable to ship to. Click here for the complete list. Costs for international shipping depend largely on the destination and size of the shipment and should appear on the checkout page. VAT, duties and other miscellaneous fees are the buyer’s responsibility.
What is Disney Store’s return and exchange policy?
Any direct purchase from Disney Store online can be changed, credited or refunded if returned no more than 30 days from the shipping date. For merchandise to be accepted, it must be in its original condition, new, and in the original and unopened packaging with all the stickers and tags still attached. Worn or used merchandise will not be accepted.
How long does it take for Disney Store to process returns?
Returns usually take 2 weeks to process. Returns and exchanges by mail can be done via USPS or UPS. A pre-addressed label included in your packing slip can be used for returns. Make sure to include your name and address on the label. Returns should be mailed to the following address:
shopDisney.com
4795 Imagination Drive
Memphis, TN 38118
Does Disney Store offer price adjustments?
A price adjustment in the form of a promotional code for one-time use will be provided for merchandise purchased from the online Disney Store or through Ship to Home/Buy In-Store within 7 days from the shipping date. To request a price adjustment, contact customer service and make sure to include your Item and Order Number in the request.
Where can I check the status of my Disney Store order?
To check the status of your order, you can go to My Account. Most Standard Shipping orders are delivered within 5-8 days. Personalized orders will take 1-2 more days. You can also check your order status here.
Does Disney Store impose quantity limitations on orders?
To make sure that everyone gets the opportunity to purchase popular items, Disney Store may sometimes impose quantity limitations on what a household or individual can order.
Can I make changes to or cancel my Disney Store order?
You will not be able to make changes to or cancel your order once it begins processing. The Disney Store processes orders almost immediately. You can, however, utilize Disney Store’s return and exchange process to return or exchange the unwanted item. You can also contact customer service for proper support.
How do I get in touch with Disney Store customer service?
You can reach Disney Store customer service by phone at 1 (800) 328-0368, from Monday to Friday 8AM-12AM (EST), Saturday 9AM-5:30PM (EST), and Sunday 2:30PM-11PM (EST). You may also send them an email here or connect with them via Live Chat on their Contact Us page.