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11 Steve Madden FAQs From Our Experts

Steve Madden is a mid priced shoe store with retail locations as well as an online retail space. It was founded in 1990 by designer Steve Madden who has created and expanded his business in a number of directions over the years. In addition to shoes for men, women and children, Steve Madden stores sell handbags, accessories and some apparel.

Does Steve Madden have retail locations?

Steve Madden does have retail locations. Use this store locator to see if there is a store near you.

What is the Steve Madden shipping policy?

This is the Steve Madden domestic shipping policy:

Steve Madden Domestic Shipping Information

Type Estimated arrival Fee
Standard to the Continental US 3-7 business days $7.95 or free with $50 qualifying orders
Standard to APO/FPO addresses 1-2 weeks $14.95
Standard to AK/HI/Puerto Rico/Guam and the US Virgin Islands 1-2 weeks $24.95
2 Day, Continental US only 2 business days $15
Next Day, Continental US only Next business day $30

Does Steve Madden ship internationally?

Steve Madden ships to military bases and US territories only.

What is the Steve Madden return policy?

Items can be returned to Steve Madden through the mail or to the retail stores within 30 days of purchase. Items should be clean and free from wear. Items shipped back will have a small restocking/shipping fee deducted from the expected refund amount. Some items cannot be refunded and include but are not limited to final sale and clearance priced items, earrings and tights.


Steve Madden does not allow exchanges.

What methods of payment are accepted by Steve Madden?

Steve Madden accepts the following payment methods for online customers:

Does Steve Madden have a rewards program?

Steve Madden does have a rewards program called SM Pass. It is free to join and you earn 500 points just for signing up. Points are earned for qualifying purchases (5 points per dollar spent) as well as for liking Steve Madden on social media and more.

What are the Steve Madden size ranges?

All listings have sizing charts in the description. In general, all Steve Madden women's shoes are available in US sizes 4-12 and men's sizes 6-16.

Does Steve Madden have gift cards?

Steve Madden sells a traditional, plastic gift card but no longer sells the digital version. Gift cards cannot be used online.

Can you cancel or change a Steve Madden order once it has been placed?

In most cases, the order is already being processed however, if you call or chat with customer service within 20 minutes of the submission, the order might be able to be canceled/changed.

What are the Steve Madden products?

These are the Steve Madden products:

How do I reach someone at Steve Madden customer service?

Steve Madden customer service can be reached by live chat on the website, by email at Info@stevemaddendirect.com or by phone at 1-866-762-3336.