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12 ULTA Beauty FAQs From Our Experts

ULTA Beauty opened its very first store at the start of the 90's and then grew to become the largest beauty retailer in the United States. Currently selling items from more than 500 brands including new names that are just starting to make their makeup mark in the world, to established designers and famous brands. There are more than 25,000 products to choose from at ULTA Beauty.


ULTA also has a charitable foundation which focuses on a number of areas including community involvement, female empowerment and children's health.

Does ULTA Beauty have retail locations?

ULTA Beauty has more than 1000 retail locations in the US. Find out if there is one near you here.

What is the shipping policy for US customers at ULTA Beauty?

This is the ULTA Beauty domestic shipping policy:

Ulta Domestic Shipping Information

Type Fee Restrictions Additional Information
Standard $5.95 The only shipping option available for hazardous materials.
Expedited $9.95 Not available for AK/HI/US territories/PO Boxes or APO/FPO addresses
Premium $16.95 Same as above

Does ULTA Beauty ship internationally?

ULTA Beauty ships to Canada only, through BorderFree.

What is the return policy at ULTA Beauty?

ULTA Beauty will accept returns for 60 days. Customers with an account or the Ultamate Rewards card can make a return without a receipt. Returns can be made in stores or by mail. All returned packages should be sent by ground only.

What payment methods are accepted by ULTA Beauty?

ULTA Beauty accepts the following payment methods for online shoppers:

Are there ULTA Beauty gift cards?

Yes! You can choose either a traditional gift card or a digital one at ULTA Beauty stores or online.

Does ULTA Beauty have a rewards program?

Yes, there is an ULTA Beauty rewards program. Called Ultamate Rewards, the program is free to join and allows you to earn points for every purchase. In addition, there is the Ultamate Rewards credit card which allows you to earn points even faster as well as earning discounts on goods and services at ULTA locations and online.

What is "Sparked" at ULTA Beauty?

ULTA Beauty showcases new makeup, hair and skincare lines and other products with Sparked. This lets customers explore new items that they may otherwise miss out on.

Does ULTA Beauty offer beauty services?

Although not available in every store, ULTA Beauty does have a full list of beauty services and treatments for the hair, skin and more. Appointments are needed and not all services are available at all locations.

Does ULTA Beauty have a mobile app?

Yes! The ULTA Beauty mobile app is available on both Android and iOS. It features shopping tools plus additional benefits including the glam lab, where you can add makeup looks to photos of yourself to virtually make yourself over.

Do you have to have an ULTA Beauty account to shop?

You don't have to have an ULTA Beauty account to shop at ULTA. You can always checkout as a guest if you prefer however, creating an account allows you to store information including wish lists and records of items you have bought in the past.

How do I reach someone at ULTA Beauty customer service?

You can call ULTA Beauty customer service at 1-866-983-8582, from 7 am to 11 pm (CT), 7 days a week.