12 Wilson FAQs From Our Experts
Wilson has been one of the top brands in sporting goods for more than 100 years. Wilson is a major name in the tennis world, for items from branded balls to custom and elite rackets. Wilson has been the sponsor or official supplier of many sports and individual players over the years. The Wilson football is the official ball of the NFL and many teams have used Wilson as the supplier of uniforms.
Does Wilson have retail locations?
Wilson does not have retail locations however, you can find many of the Wilson product lines in authorized retailers.
What is the Wilson shipping policy for US customers?
This is the Wilson shipping policy for US customers:
Wilson Shipping Information (US)
| Type | Fee | Restrictions |
|---|---|---|
| Standard | Free for orders over $50, all others determined at time of order | No shipping to APO/FPO addresses |
| Rush/Upgraded Shipping | Determined at time of order | Not available for custom orders |
What is the return policy for Wilson?
Wilson will accept returns for 30 days as long as they are unworn and in new condition. Custom orders and some sale items are final sale and cannot be returned. Returns to Wilson are free with the return label and form that arrives with each package.
What payment methods are accepted by Wilson?
Wilson accepts the following payment types for online shoppers:
Wilson Payment Methods
Does Wilson have gift cards?
Although there are Wilson gift cards they are not accepted for online orders at this time.
Can I change or cancel an order I have made to Wilson?
Once an order has been submitted it is processed quickly so changes or cancelations are not accepted.
Does Wilson have a warranty for their products?
Most of the products sold by Wilson have a 1 year, limited warranty. Details of the warranty including restrictions and the claims process will be included in the product's information.
What is Wilson Custom?
Wilson can customize a number of products for style, size, performance and for appearance. Customization can include adding a name or initials as well as custom stringing a tennis racket and fitting golf clubs to suit a customer's exact needs.
What is a Wilson Insider?
Wilson Insiders are people who have signed up for the Wilson newsletter. This gives them the advantage of knowing about special sales and discounts before anyone else.
How do I reach someone at Wilson customer service?
To reach someone at Wilson customer service submit your question, comment or complaint on this form or call 1-800-401-7967, Monday through Friday, 9 am to 5:30 pm (CST).