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10 Boatsetter FAQs From Our Experts

Founded in 2012, Boatsetter is a company that brings together boat owners with boat renters online to match them for boat reservations. Boat owners can list their boats and earn extra money while renters can have a little bit of time out on the water without having to make a large investment. Rentals can be captained or can be rented for personal navigation.

What is Boatsetter?

Boatsetter is a company that brings boat owners and potential boat renters together. Boat owners create their own listings for their boat including setting fees, conditions and policies within reason. Renters search the site to find boats in their area and then choose the one that best fits their needs. Renters make reservations and pay deposits through Boatsetter online.

How does Boatsetter work?

For renters, Boatsetter works much like any other rental/reservation company. You search based on available dates and areas and then narrow it down by type of boat and cost. After making a reservation you will receive confirmation by email.

Which payment methods are accepted by Boatsetter?

Boatsetter accepts the following payment methods:

Boatsetter Payment Methods

What is the Boatsetter refund policy?

There are several versions of the Boatsetter refund policy that boat owners can use for their listings. You will find the exact version of the policy at the end of each listing. Boatsetter will override these policies in the event of severe weather or natural disaster, political unrest, a death in the family or if the owner does not show up when scheduled. Here are the Boatsetter refund policies available:

Boatsetter Refund Policy

Name Policy
Flexible Full refund for cancelations made more than 24 hours prior to reservation date but no refund for cancelations within 24 hours.
Moderate Full refund for cancelations made more than 5 days prior to reservation date and partial refund for cancelations within 2-5 days.
Strict Full refund for cancelations made more than 30 days from reservation date and 50% refund for requests between 14 and 30 days.

How do you cancel a reservation at Boatsetter?

Within each listing on Boatsetter will be the cancelation policy for that listing. Make sure that you read this information carefully in case you need to make changes. Some will not allow a cancelation without losing some or all of your deposited money. From your account you can message the boat owner directly and make the request to cancel your reservation.

Are there additional fees at Boatsetter?

Boatsetter does allow the owners to set policies that may cause additional fees. These fees can include a late return, an excessively dirty boat, damages to the boat or not replacing fuel per the rental agreement.

What are the requirements to rent a boat through Boatsetter?

To rent a boat through the Boatsetter platform you must meet age requirements, have a valid driver's license and a clean criminal record as well as a mobile phone. If you are doing the sailing of the boat you may also need a boating license depending on the state and location of the rental.

Will I need to have a boating license to use Boatsetter?

The simplest answer is maybe. If you are renting a captained boat through Boatsetter you will not need to have a license yourself. If you are renting a boat that you are sailing on your own you may need one depending on the local laws.

Does Boatsetter have a mobile app?

Yes, there is a Boatsetter mobile app which is free to download from Google Play and The Apple App Store.

How do I contact Boatsetter customer service?

For most questions and concerns, you should contact the owner of the boat directly through the Boatsetter platform. If you need support beyond that, email Support@boatsetter.com or call 305-600-5435.