Free People Coupons and Promo Codes

Here are the products available at Free people?

Yes. Click here to access the Free People size chart to help you pick out the right product and the right

fit.

Here are the accepted payment methods at Free People.

Yes. If an item on the catalog or website is marked down within 14 days from the shipment date, you can qualify for a one-time price adjustment. The credit will be applied to the original payment method you used and should be reflected in your account within 2-4 business days. If you used a gift card to purchase the item, a new gift card with the credit amount will be issued to you.

Yes! Free standard shipping is offered on valid orders over $100 being shipped to the United States, Canada and Australia. All other international countries and regions are offered free USPS Express International Shipping for orders over $150.

Here are the shipping options available at Free People. Note that for Overnight and Express Shipping, orders must be placed by 1PM (EST) to ship on the same day.

Yes. Unwashed, unworn, or defective merchandise purchased from the online shop can be accepted for return. Returns received within 30 days from the delivery date will be credited to the same payment method used when placing the order. Returns received beyond the 30-day period will be credited in the form of a Free People eGift Card. Click here to view Free People’s return policy.

US customers are advised to create a prepaid return to receive refunds faster. Under “My Account” go to “Order History” and locate your order. Select the items you are returning and print a return label. Pack the items you wish to return and drop the package in the mail, your postal carrier, or at any USPS facility. You may also schedule a pickup here. Note that your refund will be deducted a $5.95 fee for every return.

Yes. Unwashed, unworn, or defective products purchased at the online shop can be returned for a refund. Returns will take about a week to be processed once they are received by the warehouse. Make sure to send the items back via insured/trackable shipping to the following address:

FREE PEOPLE DIRECT

Attn: Returns Department

766 Brackbill Rd

Returns are often processed within a week to a week and a half after they are received at the warehouse. Once the return is completed, a Return Notification email will be sent to you. Note that it takes 1-3 business days for refunds to reflect on your original mode of payment after they are processed.

US customers who ordered the wrong color or size can request an exchange by calling 1 (800) 309-1500. A free return label will be provided along with free shipping for the new order. If you wish to exchange an item for a different one, you may return it via the online returns portal and place a new order. Note that as of the moment, Free People does not offer exchanges for international orders.

Once your order has been submitted, Free People is unable to cancel or make changes to the order. Call customer service at 1 (800) 309-1500 immediately after the order was submitted for assistance.

You can get in touch with Free People customer service by phone at 1 (800) 309-1500. You may also send them an email or connect with them via chat on their Contact Us page.