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12 Philips Hue FAQs From Our Experts
Get smart lighting for your home with Philips Hue. Create the right ambiance from the light scenes and beautiful colors from the smart bulbs, lamps, light fixtures, smart switches, and sensors that Philips Hue offers. Philips Hue offers the world’s smartest LED home lighting system that is web-enabled. Now, personalizing your lighting to suit your needs and your lifestyle is easy. With Philips Hue, you can set convenient routines and timers, fully customizing your home!
Philips Hue Products
Philips Hue Accepted Payment Methods
What shipping options are available at Philips Hue?
Standard shipping is offered for Philips Hue orders for $9.99. It would take 5-10 business days for orders to get delivered to you.
When does my Philips Hue order ship?
Orders are typically shipped on the same business day provided that the payment has been received before 11AM (EST), the order only has standard and not customized items, and the items are in stock.
Does Philips Hue ship internationally?
No. As of the moment, Philips Hue is only able to deliver to addresses within the 48 contiguous US states. They are unable to deliver to Alaska, Hawaii, US territories, or to PO Box, military bases, and BFPO addresses.
Can I track the status of my Philips Hue order?
Yes. Once your order has been shipped, a confirmation email will be sent to you along with tracking information, which will allow you to find out the status of your shipment while it is in transit.
Does Philips Hue accept returns?
If you are not happy with your purchase, you can return the product and a refund will be issued within 30 days from the product’s delivery. Start by calling customer service at 1 (800) 555-0050 to request a refund. You will then be sent a return order number and a shipping label. Once your return has been received, the products will be checked and a refund will then be issued for the item’s purchase price along with shipping costs. More details here.
What is Philips Hue’s policy on exchanges?
For faulty/defective products, you can request to get a same product replacement or a full refund. Contact customer service first to report the issue and to have a shipping label and return order number sent to you. Once the return is received, a replacement for the same product will be sent to you.
When can I expect my Philips Hue refund?
Refunds are issued within 10 working days from the receipt of your return. Refunds will be issued to the original payment method used when making the purchase.
Can I cancel a Philips Hue order?
No. Orders are processed automatically which is why it is not possible to cancel them once they are placed.
Does Philips Hue charge taxes?
Yes. Products listed on the Philips Hue online store are subject to additional taxes. Prices listed on the website do not include the taxes yet, but they should be reflected on the checkout page.
How can contact Philips Hue customer service?
You may call customer service at 1 (800) 555-0050, Monday to Friday, 8AM-8PM (EST) or reach them via their social media pages and their Contact Us page.