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10 Square FAQs From Our Experts

Square is a financial services solution provider for small to medium sized businesses of all kinds. Square allows businesses to complete sales transactions even in non-traditional locations. Square software/hardware lets these businesses accept credit card payments from anywhere. From small readers that attach quickly to a smart phone to apps that help people check out, Square is how businesses adapt and adjust to an ever changing climate.

What is Square?

Square is an easy way to do business for small to medium size businesses that may not need or want a traditional cash register set up. The Square hardware, including a small card reader, allows the business to accept additional forms of payment including credit/debit cards. Additional services including setting up gift cards and loyalty programs are also available.

Does Square have gift cards?

Square has gift cards but not for use to buy Square products or services. Rather, these gift cards are used by Square users for their customers to buy and use as they would any other gift card. There is a fee for each gift card sold but no fee for the card to be redeemed by the end user.

Does Square have a mobile app?

There is a Square app that performs the basic functions of the website directly from a smartphone or other device. It is available at Google Play and The App Store and is free to download. Square service charges and other fees still apply.

What is the Square return policy for hardware?

Square hardware can be returned within 30 days of purchase for any reason. Beyond that, hardware is covered by the warranty. To return hardware you will need the order ID plus the return item form. The package must contain all cords, accessories and original packaging or the return may be denied.

Is the Square hardware covered by a warranty?

Square hardware is covered by a warranty of 1 or 2 years, depending on the item. Warranty coverage terms, exclusions and how to file a claim will be covered in the paperwork that comes with the item. Save all packaging materials in case you need to make a claim or return your item for any reason.

Does Square offer financing?

Square does offer financing for its hardware setups. There are several financing options that may depend on credit rating and other factors.

Do you need an account to order from Square?

To access information, to complete an order and even to contact customer service you must have a Square account.

What kind of companies can use Square?

Any company can use Square. Square also offers services such as payroll and more.

Does Square have a loyalty program?

Square does not have a loyalty program for itself however it does allow users to set up their own loyalty programs for their customers. The business sets up the program and defines the parameters and Square charges a fee based on the number of loyalty visits.

How do I contact someone from Square customer service?

Square customer service can be reached by an automated robot on the website, by reaching out on social media or by phone at 1-855-700-6000. You will need a customer code to speak to a representative.