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13 Squarespace FAQs From Our Experts
Empower yourself and share your ideas with Squarespace. Providing everything you need from to build websites, from domains to online stores, marketing tools, and more, Squarespace provides the necessary creative tools that power the web’s future. Whether you are managing your own online space for the very first time or you are a seasoned designer making the next generation of mobile and web experiences, Squarespace has something to offer you. Squarespace is your reliable provider of elegant and reliable solutions to get your ideas online.
How do I sign up with Squarespace?
To start with Squarespace, you get a free trial. Your payment information will not be collected until such time as you have decided which specific product is right for you.
What is Squarespace’s refund policy?
Squarespace subscriptions can be canceled anytime without any need to contact customer support. Refunds are only issued for some services. Check out the Squarespace refund policy before canceling your subscription to find out if you will qualify for a refund or not.
How can I request a Squarespace refund?
If you believe that you should be issued a refund but have not received one, you can contact Squarespace by filling out the refund request form. A response should be provided to you within 2 business days. Do note that if it has been less than 10 business days since filing for a refund, there is a very good chance that it is still processing. Refunds normally take 3-10 business days to reflect on your card statement.
What pricing does Squarespace offer?
Squarespace offers simple plans and simple prices where you only pay for what you need. All plans come with customer support 24/7 and you have the option to cancel any time. Click here to get detailed information on what each plan includes. Here are the pricing plans offered at Squarespace.
Squarespace Pricing Plan
| Plan Type | Monthly Cost | Annual Cost |
|---|---|---|
| Personal | $16/month | $12/month |
| Business | $26/month | $18/month |
| Basic Commerce | $30/month | $26/month |
| Advanced Commerce | $46/month | $40/month |
How long is a Squarespace contract?
Plans are either paid yearly or monthly. Starting is simple and so is stopping since you are free to cancel any time.
Does Squarespace offer discounts for its plans?
Yes. Discounts are provided on up-front, yearly commitments. A year off will also be taken from your new domain registration if you go for an annual purchase. They also offer a discounted education program. For the latest and best Squarespace deals and discounts, visit CouponCause.com.
Squarespace Accepted Payment Methods
Payment Methods Squarespace Doesn’t Accept
Do I have to renew my Squarespace subscription?
No. Subscriptions are set to renew monthly or annually automatically to ensure convenience and to avoid unnecessary service interruptions. Just enable auto-renew and you will have your subscription renewed without having to remember to renew i. Disabling auto-renew, however, would mean that your subscription will automatically get canceled on the next payment date. More information can be found here.
Can I move my Squarespace subscription to a different site?
No. You can, however, cancel any site that you no longer need and upgrade the site you want to use instead. Any G Suite account or associated domains can be moved as well but Email Campaigns subscription cannot be moved. Click here for more details.
Can I switch my Squarespace plan?
Yes. You can switch your plan any time. When downgrading or upgrading your website plan, you might be subject to a pro-rated charge or get a pro-rated refund, depending on what the new plan is going to cost.
How do I cancel my Squarespace plan?
Canceling your plan is easy. All you have to do is go to your Site Manager and cancel it from there, no questions asked.
How can I contact Squarespace customer service?
You can contact customer service on Twitter 24/7 @SquarespaceHelp. Their email option is available 24/7 and they have a Live Chat feature on their website which is available from Monday to Friday 4AM-8PM (EST). To contact customer care via email or live chat, click here.