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13 1-800-Flowers FAQs From Our Experts

Connect with your loved ones with flowers and gifts from 1-800-Flowers. A trusted destination for beautiful flowers and truly original gifts for more than 40 years, 1-800-Flowers has been helping customers deliver smiles for all occasions and from any distance. Ordering flowers for a special occasion from 1-800-Flowers is as easy as picking out what you like online! Deliver your smile today.

What products are available at 1-800-Flowers?

Here are the products that 1-800-Flowers offers.

What payment options does 1-800-Flowers accept?

Here are the payment methods you can use to pay for your 1-800-Flowers order.

How do I know that my 1-800-Flowers order is successfully placed?

After placing an order, you will be redirected to a Thank You page where a confirmation number will be provided. Take note of the number as you may need it the event of any issues with your order. Additionally, you will be sent a confirmation email once your order has been successfully received.

Can I track my 1-800-Flowers order?

Yes. You can check the status of your order by going to the Order Tracking Page and entering your order number. If you have registered for an account, you can view your order history from there. You may also check your order status via the confirmation email that 1-800-Flowers sends after receiving your order.

Does 1-800-Flowers charge sales taxes?

Local and state tax may be collected depending on your order’s delivery address. Here are the states where sales tax is collected.

What delivery options does 1-800-Flowers offer?

1-800-Flowers offers two delivery options, Local Florist Delivery or Direct Ship. Local Florist Delivery means your order will be fulfilled by a local florist shop. Direct Ship delivers your order via FedEx, USPS, or UPS.

Does 1-800-Flowers offer same-day shipping?

Yes. To have your order delivered on the same day, make sure to place it before 2 PM from Monday to Friday, before 1 PM on a Saturday, and before 11:30 AM on a Sunday. Note that same-day delivery may not be available during adverse weather conditions or peak holiday times.

Does 1-800-Flowers offer international delivery?

Yes! 1-800-Flowers delivers to over 195 countries around the world. Same-day and next-day delivery options are available in some countries. Click here to see if 1-800-Flowers delivers to your country.

What is 1-800-Flowers’ policy on refunds, damaged items, redeliveries, and exchanges?

If you are not happy with your 1-800-Flowers purchase, they will do all they can to fix the issue. This could include offering redelivery, refund, or a comparable exchange for the order. If you wish to report a damaged item or request for redelivery, exchange or refund, click here and fill out the form.

Who do I contact for late delivery or non-delivery of my 1-800-Flowers order?

1-800-Flowers’ logistics team and local florists always strive to get deliveries done within normal delivery hours in the recipient’s time zone of 9AM-8PM. However, these delivery hours may be extended during busy holiday periods. If you believe that your order has delivered late or will not be delivered within the expected delivery period, fill out this form for proper assistance.

What is the 1-800-Flowers Celebrations Passport?

Celebrations Passport is 1-800-Flowers’ membership program. Enrollment in the program entitles the members to privileges such as free shipping for eligible products, expedited shipping for a surcharge fee and many more. You may sign up for the program via the 1-800-Flowers website. The membership fee is fully refundable if you decide to cancel within the first 30 days of signing up. Learn more about the program here.

Can I make changes to or cancel my 1-800-Flowers order?

If you wish to make changes to or cancel your order, call 1 (800) 468-1141 immediately. Note that some orders are shipped shortly after they are placed and may no longer be canceled. If you have ordered a future delivery, just get in touch with customer service as soon as possible for proper assistance.

How do I contact 1-800-Flowers customer service?

You can get in touch with 1-800-Flowers customer service by phone at 1 (800) 356-9377 if you wish to place an order. For any concern regarding an existing order, call 1 (800) 716-4851. You may also send them an email here.