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13 Kohl's FAQs From Our Experts

Find everything that you need for your home and your family at Kohl’s. Offering a wide assortment of products from clothes and apparel, home accessories and jewelries, to furniture and sports equipment, Kohl’s truly has it all. Kohl's products are meant to not just fit your personality but your budget too. Shopping in store, on your mobile device, or online is easy and hassle-free at Kohl’s.

What products are available at Kohl’s?

Here are the products you can buy at Kohl’s, by department.

Does Kohl’s offer free shipping?

Yes. Free shipping is available for orders $75 and up. Orders below $75 get charged $8.95 for Standard shipping. Kohl’s also offers 2-Day, 1-Day, and Same-Day shipping. More details can be found here.

Kohl’s Shipping Costs

Order Total Standard 2-Day 1-Day Same-Day Delivery
$0-$74.99 $8.95 $19.95 $29.95 $14.95
$75-$99.99 FREE $19.95 $29.95 $9.95
$100 & Up FREE $9.95 $19.95 $9.95
Gift Cards FREE $9.95 $14.95 n/a

When will my Kohl’s order be delivered?

Orders being shipped to the contiguous United States through Standard shipping will be delivered within 3-6 business days. Orders should be placed before 1PM (CST) Monday to Friday, in order to be processed on the same day. Orders placed after 1PM (CS) will be processed on the next business day. You can learn more about Kohl’s shipping methods here.

Kohl’s Shipping Methods

Delivery Method Shipping Time
Standard Ground 3-6 Business Days
1-Day 1 Business Day
2-Day 2 Business Days
Same-Day By 8PM Local Time
APO/FPO Delivery 10-15 Business Days
Alaska/Hawaii Delivery 10-15 Business Days
PO Box Delivery 10-15 Business Days
Freight Shipping 7-14 Business Days

Does Kohl’s ship internationally?

As of the moment, Kohl’s is unable to directly ship to international destinations. You’ll have to partner with an international shipping company if you want a package to be delivered to an international destination. To place an order you’ll need a VPN that will provide you with a US internet connection. You’ll need a US billing and shipping address too. Click here for more information.

What payment methods are accepted at Kohl’s?

Note that to place a Kohl’s order, you need a US address. Here are the payment methods Kohl’s accepts.

Can I change or cancel my Kohl’s order?

Yes. If you want to make changes to an order you placed online, you may still be able to do so provided that it is still within 30 minutes from the time you placed it. All you have to do is log in to your account and go to Manage Order. There should be an option there that will allow you to cancel it. You can then make a new order that includes the changes you want to make. Click here for more information.

Does Kohl’s accept returns?

Yes. If you want to return your item and receive a refund as fast as possible, you can return it to a Kohl’s store. Just make sure to bring the item and the invoice.


You may also choose to return the item by mail. Check if you have the invoice first and fill out the return form. Pack the item and make sure that all tags are in place. Include the invoice in the package and ship the item back to Kohl’s. Note that return shipping charges will be your responsibility. Also, for items to be qualified for a return, they must not be used or worn. Click here to learn more.

Does Kohl’s accept exchanges?

Yes. However, they are currently unable to process exchanges by mail. If there is an item you wish to exchange to a different color or size, you must bring the item to the customer service desk at a Kohl’s store nearest to you.

When will my Kohl’s return by mail be processed?

Typically, it takes approximately an entire billing cycle for a return by mail to be processed. If you want your return to be processed faster in order to get your refund for the returned product, you can always choose to return it at a Kohl’s store instead.

Does Kohl’s have a price match policy?

Kohls.com will price match the online price of a direct competitor provided that the product sold is identical to what is sold on the Kohl’s website, it is new, and it is also verifiable on the website of the competitor. Kohl’s stores are also able to price match a competitor’s in store pricing as well as the pricing on Kohls.com. Click here to learn more about Kohl’s price match policy.

What is Kohl’s price adjustment policy?

Kohl’s may offer you a refund if you bought an item that later goes on sale. If an item you have bought has a price drop within 14 days from your purchase, you can request a price adjustment. For the specific conditions you must fulfill in order to qualify for a price adjustment, click here.

Can I modify the shipping or billing address of a Kohl’s order I’ve already submitted?

No. Due to security purposes, Kohl’s is unable to modify billing or shipping information once an order is submitted. You may be able to cancel your order though and place a new one instead that will reflect the updated address. Click here for more information.

How can I reach Kohl’s customer service?

You can get in touch with Kohl’s customer service at 1 (855) 564-5705.