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13 Advance Auto Parts FAQs From Our Experts

Meet all your auto part needs at Advance Auto Parts. A leading provider in the automotive aftermarket, Advance Auto Parts offers parts for most vehicles and also for maintenance projects, repairs and a wide range of other services. Expect Advance Auto Parts to have all the parts that you need, fast. With over thousands of stores across the country, getting the help you need has never been easier. Advance Auto Parts has your back in the garage and on the road.

How do I get in touch with Advance Auto Parts customer service?

You can get in touch with Advance Auto Parts customer service by phone at 1 (877) 238-2623.

What payment methods does Advance Auto Parts accept?

Here are the payment methods accepted at Advance Auto Parts.

Advance Auto Parts Accepted Payment Methods

Are Advance Auto Parts products covered by warranty?

Yes. All products offered at Advance Auto Parts are covered by warranty. Length and terms will vary depending on the product. You can check individual product pages for the applicable warranty length for each product. Click here for Advance Auto Parts’ warranty policies.

What is Advance Auto Parts’ policy on engine and transmission warranty claims?

For problems on atransmission or engine you purchased from Advance Auto Parts, you may call 1(888) 286-6772, Monday to Friday 8AM-7PM (PST) for proper assistance. For warranty claims on all other products, contact customer care at 1 (877) 238-2623.

What is Advance Auto Parts’ return policy?

You may return any item with the original purchase receipt within 45 days from the date of purchase. Items must be in their original packaging and condition, uninstalled, unopened, and must have all their original accessories. Otherwise, the return may be denied. Credits will be issued to the original card used and the card must be present during the return.

Items being returned without proof of purchase may be exchanged for an Advance Auto Parts Merchandise Credit Card. No cash refunds will be issued in this case and the return processed will be in accordance with the lowest selling price of the item being returned for the last 45 days. Click here to learn more.

How do I process a return to Advance Auto Parts?

You may return any item you have purchased online within 45 days from its purchase date at any Advance Auto Parts store. You will need to bring your receipt and the original packaging, the Merchandise Return Form, and the Order Confirmation email. Charges for shipping and handling will not be refundable unless the returns are made due to an error made by Advance Auto Parts. Also, refunds will be issued on the original payment method used when placing the order. More information about returns can be found here.

Does Advance Auto Parts accept exchanges?

As of the moment, exchanges for online orders are not supported at Advance Auto Parts. If you ordered an item that you do not really need, you have 45 days from the date of purchase to return it and receive a refund. If you received a defective item, you can return it and then place another order. More details about exchanges here.

What shipping options does Advance Auto Parts offer?

Advance Auto Parts offers Standard, Expedited, and Urgent shipping. Free Standard shipping is offered for all orders within the continental US worth $25 and up. Orders placed before 2PM (EST) on a weekday usually get shipped on the same day. Beyond the cut-off time, orders will be shipped on the next business day. Click here to learn more about Advance Auto Parts’ shipping options.

Advance Auto Parts Shipping Options

Shipping Option Delivery Time Shipping Costs
In-Store Pickup Same-day FREE
Standard 3-4 Business Days FREE for orders over $25/ Otherwise calculated based on weight and location
Expedited 2-3 Business Days Calculated based on weight and location
Urgent 1-2 Business Days Calculated based on weight and location

Does Advance Auto Parts charge extra for split shipping?

No. Orders may sometimes be shipped separately due to availability of the items. For split shipments, you will not be charged anything extra for shipping and handling.

Can I make changes to my shipping address after placing my Advance Auto Parts order?

No. You may no longer be able to change the shipping destination once your order has been submitted.

How does Advance Auto Parts’ In-Store Pickup work?

You can add any in-stock item to your cart and then pick it up at your preferred Advance Auto Parts store. You will next receive a confirmation email. Your products will then be ready for pick-up at the store after 30 minutes. Just bring a valid ID and a copy of the confirmation email when picking it up at the store. Learn more about In-Store Pickup here.

How do I cancel my Advance Auto Parts order?

Orders are processed right after they are submitted so there may be times when you may not be able to cancel them. For In-Store Pickups, you’ll usually have a window of 45 minutes from the time you’ve placed the order to cancel it. Ship to home orders also have the same cancelation window although it is best to talk to a customer care representative at 1 (877) 238-2623 the moment you realize you want an order canceled. Read the cancelation policy here.

What products are available at Advance Auto Parts?

Here are the products available at Advance Auto Parts