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CPAP Supplies - $50 Off SoClean

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Pay Through Your Insurance!

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12 Aeroflow Healthcare FAQs From Our Experts

Aeroflow Healthcare is a medical equipment supplier. A leading provider of mobility equipment, respiratory equipment, and services in the country, they aim to improve the quality of life of patients through excellent service, compassion, and exceptional medical supplies. An accredited Medicaid and Medicare provider, they provide a wide range of affordable, high quality medical supplies online to help people maintain their freedom and improve their quality of life too.

What sets Aeroflow Healthcare apart?

Aeroflow Healthcare is committed to exceeding expectations of their patients, customers, and referral sources. A leading provider of home mobility equipment, respiratory equipment and services all across the country, they aim to improve the lives of their patients through exceptional products and excellent service. Aeroflow Healthcare is also an accredited Medicaid and Medicare provider and is able to work with most commercial insurances.

What products and services does Aeroflow Healthcare offer?

Here are the products and services offered at Aeroflow Healthcare.

What forms of payment does Aeroflow Healthcare accept?

For patient convenience, Aeroflow Healthcare offers ZirMed, an online bill payment option. Here are the forms of online payment accepted at Aeroflow Healthcare.

Accepted Payment Options at Aeroflow Healthcare

What are the shipping options offered at Aeroflow Healthcare?

Shipping for orders over $49 is free. A combination of UPS, DHL, FedEx and USPS are used to ensure orders are sent in the fastest, most economical manner possible. Warehouse lead time is typically around 1-2 business days, however, there may be delays in the event that a product is not readily available. There are also certain circumstances when items ordered may have to be shipped separately.


Here are the shipping options offered at Aeroflow Healthcare.

Aeroflow Healthcare Shipping Options

Order Total Shipping Option Shipping Costs Shipping Time
Over $49 Standard Free 1-2 Business Days
Below $49 Standard $6.95 1-2 Business Days
Any amount Expedited $24.99 Same day shipping for orders submitted before 11am EST

Does Aeroflow Healthcare cover patients with insurance?

While Aeroflow Healthcare has been working with Medicare and Medicaid and over the years, its network of commercial/private insurance has also grown. The company is also accredited by ACHC or the Accreditation Commission for Health Care. You can contact Aeroflow Healthcare at 1-888-345-1780 or you can fill out this form to determine your coverage.

What is Aeroflow Healthcare’s return policy?

Full refund is offered on most Aeroflow Healthcare items with some exceptions. Items must be returned within 30 days and must be unused, clean, and still in its original packaging. Shipping costs will be the customer’s responsibility and in some cases, the refund may be deducted with a 25% restocking fee. A return authorization number is also needed which can be obtained by calling 1-844-487-0041 Monday to Friday 8am-5pm EST. More on Aeroflow Healthcare’s return policy can be found here.

Does Aeroflow Healthcare require a prescription to order?

When shopping at the Aeroflow Healthcare online store, products that require a prescription will be marked. This means that you need a copy of the prescription on hand in order to proceed with the order. Prescriptions from any point in time are usable for this purpose. It may be used multiple times too so once it is in the system, one will no longer be required to submit again.

Does Aeroflow Healthcare ship outside the United States?

No. As of the moment, Aeroflow Healthcare only ships within the United States.

What is the Aeroflow Healthcare process on qualifying for equipment through insurance?

Aeroflow Healthcare may be able to help you receive medical equipment such as maternity compression, breast pumps, catheter and incontinence, back braces, and CPAP supplies. All you have to do is select the right medical equipment category here and fill out an application form. A representative from Aeroflow will get in touch with you about your options and will then submit the necessary paperwork to both your insurance provider and doctor so they can facilitate the shipment of the supplies and medical device straight to your door.

Does Aeroflow Healthcare offer expedited shipping?

If you need your order fast, a 2-Day expedited shipping option is offered for $24.99. However, sizes, weights, types, and even warehouse locations of products can vary so customers are advised to speak with a customer service agent at 1-844-487-0041 for a customized quote. Also, orders with upgraded shipping options must be placed before 11AM (EST) to get shipped on the same day.

Does Aeroflow Healthcare equipment come with a warranty?

Warranties for scooters, power chairs, nebulizers, lift chairs, and oxygen concentrators are often product specific. They are based on the warranty policy of their respective manufacturers. To find out if your equipment has a warranty, you can email shop@aeroflowinc.com.

How can I contact Aeroflow Healthcare customer service?

To get in touch with an Aeroflow Healthcare customer service representative, you can call 1-888-345-1780, fax 1-800-249-1513 or email shop@aeroflowinc.com. Business hours are Monday to Friday, 8AM to 5PM (EST). You may also fill out the Contact Us form or click here to get a list of all the different Aeroflow office locations across the country.