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11 Alibaba FAQs From Our Experts

Alibaba is a global wholesale trader based in China. As part of the Alibaba Group, Alibaba is the B2B supplier of a wide range of products on the large scale while the associated brand, AliExpress sells items at a smaller scale.

What is Alibaba?

Alibaba is a global, B2B wholesaler that is based in China.

Does Alibaba ship to the United States?

Alibaba does ship to the US. Full charges including duties and taxes may vary based on supplier, type of delivery and total amount of the sale.

Does Alibaba ship internationally?

Alibaba ships to 100 countries.

What is the Alibaba return policy?

Alibaba's return policy varies by supplier/seller. Buyers who have a dispute should initiate contact with the seller directly.

What methods of payment are accepted by Alibaba?

Alibaba accepts the following payment methods:

Does Alibaba have a mobile app?

There is a mobile app for Alibaba buyers/sellers available for both iOS and Android users. For the iOS app go here and for Android go here.

Does Alibaba have gift cards?

Alibaba does not have gift cards but AliExpress, the non-commercial site within the same business group does.

Do you need to have an Alibaba account to buy or sell?

You do need to have an Alibaba account but creating one is fast and free.

What is the main difference between Alibaba and AliExpress?

Alibaba is a B2B wholesaler which typically means orders are larger in scope while AliExpress is more consumer based so orders can be much smaller, even down to a single item.

What is Alibaba Super September?

Super September is the Alibaba yearly super sales event with discounted merchandise as well as discounts on shipping and other services.

How do I reach someone at Alibaba customer service?

Alibaba customer service can be reached by this link only. Once you access the page you will have the option of choosing whether you are contacting because of Alibaba or AliExpress.