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11 amaysim FAQs From Our Experts
amaysim was launched in 2010 and has become the largest mobile virtual network operator in Australia and is the 4th largest company of its kind, worldwide. Unlimited data and other plans are available without contract.
What is amaysim?
amaysim is a Mobile Virtual Network Operator also known as a MVNO. The company provides various types of mobile phone plans that include unlimited talk, text and data at varying speeds. There are no contracts and long term commitments and because everything is paid upfront, there are no overage charges to worry about at the end of the month.
In addition, the company is an energy plan provider that works with the same concept. Currently these plans are available only in select areas but amaysim does have plans to expand.
What is a prepaid energy plan?
Much like a prepaid cell phone plan, the prepaid energy plans from amaysim allow you to pay for your energy needs upfront. You can use a mobile app to track your usage and if you are going to go over, you can add more to the account. You can also make changes to reduce energy usage if applicable. Unused energy amounts do roll over at the end of the month.
Does amaysim have a mobile app?
amaysim has a mobile app which can be used to check your credit/data balance and to add more if it is needed. You can also use this same app to check your energy usage and to manage that account as well. The app is free to download and easy to use. Apple users can find their app here while Android users can download theirs here.
Where can you buy amaysim sim cards/vouchers?
There are more than 12,000 stores across Australia that sell the sim cards and vouchers for amaysim service. Stores include Woolworth's, Coles, Big W and more. To find a store near you, search here.
Can you bring your own phone to amaysim?
You can use any phone you would like with amaysim service as long as it is unlocked and up to date.
Can you cancel an amaysim plan?
You can cancel your amaysim plans for both mobile phone and energy at any time you would like without a cancelation fee or other charges.
What is the amyasim coverage area?
The area that amaysim covers in terms of mobile phone service can be found here.
How do you make a complaint to amyasim?
amaysim complaints can be made by using this form or by calling customer service at 1 300 808 300.
Does amaysim have a finanical hardship policy?
amaysim does have a financial hardship policy to help people who may not be able to pay their bills. For more information or to apply for this assistance call 1 300 808 300, Monday to Friday from 9 am to 5 pm (Sydney time) or 567 from your amaysim phone. You may also email Credit@amaysim.com.au.
How do I contact someone at amaysim customer service?
amaysim customer service can be reached directly from your amaysim phone number by calling 567. From other phones the number to call is 1 300 808 300. Customer support hours are Monday through Friday from 8 am to 6:45 pm or weekends from 10 am to 5:30 pm (Sydney time). You may also use live chat on the website.