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11 FAQs From Our Experts is a website with a wide range of products including toys, gifts, robotics and apparel, some at remarkably low prices. With 37 warehouses across the world, is able to sell products and get them shipped to customers in over 200 countries quickly and easily. The site offers a number of ways to save even more money including using mobile apps to access the site for exclusive "app only" savings and more.

What is is a website that sells an eclectic collection of items ranging from toys and robotics to apparel and miscellaneous gift items. It also serves as a B2B hub for dropshippers and wholesalers.

What is the policy for shipping to the US?

This is the information about US shipping: US Shipping Information

Type Estimated Arrival Fee Additional Information
Standard Mail Register (Tracked) 7-20 days Varies All shipping fees and delivery times are estimates only
USA Priority Mail 7-15 days Varies
Standard Shipping (Not Tracked) 7-20 days Varies
Ocean Ship 40-50 Days Varies
Electric Vehicle Direct Mail 12-19 days Varies
Expedited 5-8 days Varies Not available for PO Boxes
EMS Express Mail Service 7-15 days Varies Not available for PO Boxes
Air Parcel Register Varies Varies

Where else does ship? ships to 200 countries around the world.

What is the return policy? accepts damaged items back within 7 days of delivery. All other returns should be returned within 30-180 days depending on the reason. If a return is made within 90 days a partial refund of the shipping costs will be made. That reimbursement will be 35% of the item's cost (max $40). Between 90 and 180 days the item may be repaired or replaced with partial reimbursement of shipping costs. There are no returns accepted after 180 days.

This is the policy for returns to the US. Other countries may have slightly different return policies including longer/shorter return windows and reimbursement schedules.

What methods of payment are accepted by accepts the following payment methods for customers in the US:

Does have a mobile app? has a mobile app. Downloading the app will give you access to app-only deals as well as a 10% app-only coupon to use on your purchases. Download the app for free from the Apple Store or Google Play.

What is BG Pay?

BG Pay is the wallet. You can load money on to your BG Pay account and use it to pay for items faster. The entire account can be managed from your profile, including withdrawing money from the account and receiving refund payments.

Does have deals, discounts or special offers? has a number of discounts and coupon offers located at the top banner of the website and along the right hand side of the page. You will see coupon offers when you scroll through products as well. Additional savings options can be found when you download the app which will give you a 10% app only coupon. Signing up for the newsletter will give you $50 in coupons. Additional savings can be found at CouponCause.

Do you need to set up an account to buy from

You can order from without setting up an account. An account gives you expanded payment options including using the BG Pay program.

Does have a rewards program? allows you to earn and redeem points on every purchase.

How do I contact someone at customer service?

Banggood customer service can be reached 24/7 by live chat on the website. You can email using this form (US customers only) or use the general email You can also reach customer service by phone at 001 3235700368.