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13 Belk FAQs From Our Experts

Satisfy your modern Southern lifestyle with products from Belk. Offering a wide variety of fashion products, clothes, and accessories for men, women, and kids alike, Belk has since been a very recognizable name in the retail industry through their quality products and competitive prices. With Belk, get the fashion you desire for the value you deserve. More than just shopping, find a way to express your unique self with Belk.

What products does Belk offer?

Here are the products available at Belk.

Can I place a Belk order online and then pick it up at a store?

Yes. There is the Buy Online, Pick Up In Store option which allows you to place an order at the online store that you can then pick up from select stores later that day without any additional costs. Note that orders must be placed before 4PM (EST) otherwise, they will be available for pick upon the next business day.

What modes of payment does Belk accept?

Here are the payment methods accepted at Belk.

Does Belk accept returns?

Yes. As long as you still have the packing slip or the merchandise receipt, you can return items within 180 days from purchase. The full purchase price will then be refunded to the form of payment you used when making the purchase. However, note that mattresse, rugs, and fine jewellery will need to be returned within 90 days from purchase. No refund will be offered if they are returned beyond the 90-day period. Click here to learn more about Belk’s return policy.

When can I expect my Belk refund?

Most credits will be posted to your mode of payment within 15 business days from the time the merchandise has been returned at a Belk store or to belk.com.

What shipping options does Belk offer?

Belk offers Standard, Premium 2-Day, and Express overnight shipping. Standard shipping will usually take 4-7 business days to be delivered, depending on your location within the 48 contiguous states. For orders to Alaska and Hawaii, delivery may take around 7-10 business days. Delivery to APO/FPO addresses may take longer. For expedited shipping, orders need to be placed before 1PM (EST) on a weekday to be shipped on the same day. More information on Belk shipping options can be found here.


Here are the shipping options available at Belk.

Belk Shipping Options

Shipping Option Costs Delivery Time
Standard $8.99 for orders below 99/FREE for orders $99 and up, Gift Cards, and Beauty &Fragrance Products 4-7 Business Days
Premium 2-Day $24.95 2 Business Days
Express Overnight $29.95 Next Business Day

Does Belk offer free shipping?

Yes. Customers that use their Elite Card as their only mode of payment are eligible for free standard shipping, whether in store or online.

Does Belk ship internationally?

No. As of the moment, Belk is only able to ship to the 48 contiguous states, Hawaii, Alaska, and military APO/FPO addresses.

How can I track my Belk order?

If you have a Belk account, just login and go to Order Status to track its whereabouts. You can also track its status from the shipping carrier’s website. Once an order is shipped, you will receive a confirmation email with the tracking information, which you can then use to learn more of the delivery progress. You may also contact customer service at 1 (866) 235-5443 for help on tracking your order.

Does Belk allow shipping to multiple addresses?

Yes. If you are qualified for free shipping, you can even ship to as many addresses as you want without any charge. Note though that heavy items may be subject to shipping surcharges, in which case, it should be noted before order checkout.

Can I cancel or modify my Belk order after I have placed it?

Belk process orders as quickly as possible. You may have a chance to cancel or change details to your order up to 15 minutes from submitting it. For order changes, just call customer service at 1 (866) 235-5443 for charge requests including change of address, cancelation requests, adding or removing items to the order, and upgrading shipping.

When does Belk charge my card?

Your card will be charged when the carrier picks up your shipment.

How can I contact Belk customer service?

To contact Belk customer service, email Belk_Customer_Care@belk.com. You can also chat or email them via their Customer Service page. You can also contact them by phone at 1 (866)-235-5443, Monday to Friday 7AM-10PM (EST), and Saturday-Sunday 9AM-10PM (EST).