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13 Birchbox FAQs From Our Experts

Beauty and grooming treats are delivered to you every month with a Birchbox subscription. Birchbox sends you products covering a mixture of niche and prestige brands. With samples ranging from haircare, body care, skincare, and fragrances, Birchbox carefully curates your monthly box based on your beauty preferences. You can even personalize your box and if there is something in particular you like, you can easily purchase the full-size version from the Birchbox Shop. For a chance to discover new beauty products specific to your tastes, subscribe to Birchbox.

How does Birchbox work?

Birchbox is a subscription service where beauty and grooming samples are sent to you every month based on your preferences. The monthly items you receive are a mixture of niche and prestige brands, which could include body care, skincare, haircare, and fragrance items. If there are samples in the box that you love, you can purchase their full-sized version at the Birchbox Shop and you get $1 back for every $10 you spend.

How do I get started with Birchbox?

To subscribe to Birchbox, you have the option to go month-to-month or sign up for a specific term commitment to start receiving your personalized samples. Note that subscriptions will renew automatically at the end of the subscription plan. Here are the different subscription options offered at Birchbox.

Birchbox Beauty Subscription Plan

Subscription Type Subscription Fee Billing Date Commitment
Monthly Rebillable Subscription $15/Month 1st of the Month for the duration of the Plan No
3-Month Subscription Plan $15/Month 1st of the Month for the duration of the Plan Yes
6-Month Subscription Plan $14/Month 1st of the Month for the duration of the Plan Yes
12-Month Subscription Plan $13/Month 1st of the Month for the duration of the Plan Yes

Birchbox Grooming Subscription Plan

Subscription Type Subscription Fee Billing Date Commitment
Monthly Rebillable Subscription $10/Month 15th of each Month No
6-Month Subscription Plan $10/Month 15th of the Renewal Month Yes
12-Month Subscription Plan $10/Month 115th of the Renewal Month Yes

Birchbox Grooming Plus Subscription Plan

Subscription Type Subscription Fee Billing Date Commitment
Monthly Rebillable Subscription $20/Month 15th of each Month No
6-Month Subscription Plan $110/Term 15th of the Renewal Month Yes

Can I cancel my Birchbox subscription plan?

Month-to-month subscriptions can be canceled any time. You cannot cancel your subscription plan midterm after you've already committed to it. However, you can cancel the auto-renewal of your plan within your account settings. You may also contact info@birchbox.com for assistance.

Can I personalize my Birchbox?

Yes, customization of boxes is possible. You can set your personal preferences in your profile after you have subscribed. Birchbox will then use your profile to curate products for your box every month. You can also add products from the shop that will ship as part of your box.

When does my Birchbox ship?

Expect your box to be shipped by the 10th of every month. The first box you order should ship from the Birchbox warehouse within 10 business days.

What payment methods does Birchbox accept?

Here are the payment methods accepted at Birchbox.

Birchbox Accepted Payment Methods

What shipping and delivery options does Birchbox offer for full-size purchases?

Here are the shipping and delivery options Birchbox offers for full-size products from their shop.

Birchbox Full-Size Products Shipping and Delivery Options

Shipping Option Shipping Costs Delivery Time
Standard Shipping $5/ FREE for orders $50 and over 5-10 Business Days
UPS Ground $7 1-5 Business Days
UPS 2nd-Day Air $15 2 Business Days
UPS Next-Day Air $22/ FREE for orders $150 and over Next Business Day

Can I track my Birchbox Shop order?

Tracking information will be emailed to you as soon as it is available. Additionally, you can log in to your account and track your orders under "Purchase History".

Can I edit or cancel my Birchbox Shop order?

Shop orders are processed and shipped within 48 hours of placing them. You may not edit orders after they have been submitted. If you need to amend your order or you wish to cancel it, contact Birchbox as soon as possible with your order details and they will do what they can to accommodate your request.

Does Birchbox accept returns for Birchbox Shop orders?

Yes. Birchbox offers free returns for Birchbox Shop products within 90 days from the purchase date. Note that original handling and shipping fees are non-refundable. To make a return, contact Birchbox with the order number and the specific items you want to send back. A return label will be emailed to you.

How will Birchbox process my refund for a Birchbox Shop item return?

Refunds for returned store items will be processed to the original form of payment used when making the purchase. If you used Birchbox Loyalty Points when making the purchase, they will be refunded as Birchbox Loyalty Points.

What should I do if a sample in my Birchbox is missing or damaged?

If you received a box with missing samples or samples that were damaged from shipping, contact Birchbox for help.

How do I contact Birchbox customer service?

You can get in touch with Birchbox customer service by email at info@birchbox.com or send them a text message at 1 (646) 461-4617. You may also talk to a customer service specialist by scheduling a call here.