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10 Bobbi Brown FAQs From Our Experts

Bobbi Brown started a cosmetics line with her husband in the early 90's. By 1995, the growing company had been noticed and bought by cosmetics giant, Estee Lauder, with Bobbi Brown staying on until eventually stepping away. The company sells makeup, including foundation, concealers and more in a wide range of shades. It is a favorite of many professional makeup artists.

Does Bobbi Brown have retail locations?

Yes! In addition to Bobbi Brown stores you can find many of the best selling products at other retailers.

What is the Bobbi Brown domestic shipping policy?

This is the Bobbi Brown shipping policy for the US, US territories and military addresses as well as to Canada. Shipping to PO Boxes, Alaska, Hawaii, the US Territories and the military addresses use standard shipping with no expedited options available. Some destinations may take up to 21 days for delivery.

Bobbi Brown Shipping Information

Type Estimated Delivery Time Fee
Standard 2-5 business days Free for orders over $65
Second Day 2 business days $10-15 based on order amount
Overnight 1 business day $15-20 based on order amount

Does Bobbi Brown ship internationally?

For orders outside of the US or Canada visit the Bobbi Brown store locator and search for your country to begin shopping.

What is the Bobbi Brown return policy?

Bobbi Brown accepts returns of items even if they have been used. Some items, including foundations, concealers, correctors and powders are eligible for free returns or exchanges. Call, email or chat with customer service to start your return.

Which payment methods are accepted by Bobbi Brown?

Bobbi Brown accepts the following payment methods:

Does Bobbi Brown have gift cards?

Yes! Bobbi Brown gift cards are available as eCards and can be customized. Simply upload the photo you would like to use and send the card to anyone.

Does Bobbi Brown offer any discounts or other special savings?

There is a 20% student discount for Bobbi Brown cosmetics. Additional savings can be found on the website, through the newsletter and to members of the Bobbi Brown Club. You can also find additional Bobbi Brown savings at CouponCause.

Does Bobbi Brown have a rewards program?

The Bobbi Brown Club is the rewards program. It is free to join and new members automatically get 15% off of their first order. Membership benefits increase as you get to the higher levels (Fan, Enthusiast and Loyalist). Earning points is simple: each purchase earns points as does leaving a review, signing up for auto shipments of the items you use most often and more. Perks include savings for your birthday, free shipping and upgraded samples included with orders.

What is the Bobbi Brown auto replenishment program?

For items that you use frequently, the auto replenishment program can save you time, money and hassle. Simply choose your favorite Bobbi Brown items and then select "auto-replenish". From there you can set your shipment schedules. You can skip, change or cancel these shipments at any time from your account.

How do I contact Bobbi Brown customer service?

Bobbi Brown customer service can be contacted through the online form, by email at Bobbibrownservice@bobbibrown.com or by live chat. Live chat hours are Monday through Friday, 8 am to 10 pm and weekends from 10 am to 8 pm (EST). You may also call customer service, 24/7 at 1-877-310-9222.